NATALIE WILLIAMS

Assisted in stock control operations at Matalan Knowsley.

Supported cycle counting and stock consolidation tasks.

• Helped coordinate picking and packing to optimise workflow.
• Arranged resources for major tasks ensuring space availability.
• Collaborated with VNA drivers and managers to achieve operational goals.
• Supervised a small warehouse team, ensuring task completion and performance reporting.
• Used Microsoft Excel and internal systems for efficient reporting and communication.
• Conducted daily inventory checks to ensure accurate stock levels.
• Aided in training new staff on stock control procedures and systems.
• Participated in weekly team meetings, contributing ideas for stock management improvements.
• Completed tasks within tight deadlines.
• Oversaw daily operations to maintain high productivity levels.
• Applied critical thinking to solve problems and make decisions.

• Assisted in customer service initiatives to improve shopping experiences at Boots.
• Supported product placement and merchandising strategies to enhance sales.
• Managed stock replenishment and ensured inventory accuracy for operational efficiency.
• Helped train new customer assistants to uphold service standards.
• Collaborated with team members to aid smooth store operations.
• Handled high-pressure situations effectively to maintain customer satisfaction during busy periods.
• Guided customers in product selection to promote satisfaction.
• Ensured compliance with Airport health and safety regulations within the store premises.
• Managed cash transactions accurately to build trust between business and customers.
• Participated in staff meetings, sharing insights to improve store performance.
• Monitored inventory levels regularly to prevent stock-outs or overstocking issues.
• Assisted passengers with special requests, delivering personalised service.

• Achieved high levels of customer satisfaction by leading store operations in management absence.
• Enhanced team productivity through effective delegation and support during peak periods.
• Facilitated beauty consultations, enabling customers to achieve their desired looks through expert cosmetic advice.
• Successfully drove in-store promotions and new product launches, enhancing store visibility and customer interest.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Led shifts and motivated team to drive sales.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Managed daily operations including inventory control, cash handling and banking of large amounts of money.

• Achieved efficient stockroom management, resulting in improved product accessibility for staff and customers.
• Increased customer satisfaction by delivering tailored advice on lingerie styles and fittings.
• Contributed to a collaborative team environment on the shop floor, enhancing overall sales performance.
• Managed till operations smoothly, reducing waiting time for customers.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Built strong relationships with regular customers for repeat business.

• Achieved high customer satisfaction through efficient service on tills and shop floor.
• Operated cash register accurately to process and record cash and card payments.
• Contributed to in-store promotions that enhanced customer engagement.
• Maintained clean and organised shop floor to provide pleasant shopping environment.
• Enhanced customer loyalty by providing exceptional product knowledge and service.
• Boosted sales through effective utilisation of visual merchandising techniques.
• Promoted new product lines, resulting in heightened brand awareness.
• Restocked shelves regularly, ensuring availability of popular items at all times.

• Achieved high customer satisfaction through efficient drink preparation and service.
• Maintained optimal stock levels by restocking bar and fridges, reducing service delays.
• Facilitated smooth financial transactions, handling cash and card sales with precision.
• Engaged in upselling techniques, boosting sales revenue.
• Checked identification to maintain legal compliance.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

• Enhanced client satisfaction through attentive hair washing services, resulting in a relaxing salon experience.
• Improved client comfort by providing personalised refreshments, leading to positive feedback.
• Achieved high standards of cleanliness and organisation by efficiently managing housekeeping tasks, contributing to a professional environment.