Natalie Williams
Swansea ,Vale of Glamorgan
Summary
Accomplished professional specializing in food hygiene compliance, cash handling, and customer service. Proven success in order processing, employee scheduling, and staff evaluations. Expertise in recruitment, effective delegation, and venue maintenance oversight. Committed to operational excellence and fostering staff development while maintaining brand standards.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Coffee Shop Manager/Acting Facility Manger
Mumbles Community Council
Swansea , Glamorgan
2025.08 - 2026.01
- Assisted in managing daily operations to support efficient business functioning.
- Trained staff members to enhance delivery of exceptional customer service.
- Scheduled work shifts for staff to ensure adequate staffing levels.
- Addressed customer complaints to preserve company reputation.
- Monitored cleanliness of premises to improve customer experience and satisfaction.
- Ensured compliance with food hygiene standards to maintain quality offerings.
- Supported implementation of health and safety regulations for operational compliance.
- Contributed to developing marketing strategies that boosted café visibility in community.
- Encouraged team spirit among staff to uplift morale and enhance productivity.
- Provided performance evaluations and specific feedback to employees.
- Managed daily operations for smooth business functioning.
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
- Nurtured relationships with customers, establishing loyal customer base.
- Oversaw accurate daily till operation and cash reconciliation.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Built loyal customer base by creating welcoming environment with top quality service.
- Reduced downtime with proactive facilities management.
- Liaised between departments for smooth facility-related communication flow.
Sports facility manager
Underhill Management Company
Swansea , Glamorgan
2023.09 - 2025.07
- Led promotional campaigns that attracted new members and enhanced facility visibility.
- Coordinated renovation projects to minimise service disruption and maintain user satisfaction.
- Conducted regular inspections to maintain high standard of cleanliness and organisation.
- Collaborated with local schools for organising interschool tournaments, boosting community engagement.
- Fostered positive relationships with stakeholders by holding regular meetings.
- Managed daily operations to ensure smooth facility functioning.
- Facilitated special events with meticulous planning and coordination efforts.
- Generated reports and cash projections to support effective planning and informed decision-making.
- Sourced supplies and equipment for facility operations.
- Managed plant rooms and equipment by scheduling repairs and maintenance for faulty machinery.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Fostered positive working environment through effective leadership techniques.
- Managed staff rotas, ensuring full coverage during opening hours.
- Oversaw all administrative tasks for efficient centre management.
- Delivered excellent service standards attracting more users to centre.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Spearheaded fundraising initiatives driving additional resources for centre.
- Conducted regular audits for maintaining high standards of cleanliness and safety.
- Ensured compliance with health and safety regulations creating safer workplace.
- Assisted in recruitment process to secure highly-skilled workforce.
- Streamlined procedures with team collaboration resulting in improved efficiency.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Coordinated events to improve community engagement.
- Attended management meetings to develop new initiatives for centre.
- Supervised and trained staff to complete projects and tasks for centre.
- Conducted evaluations to improve process of centre.
- Organised events and activities to enhance projects.
- Responded to emergency situations to support safety measures.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Supervised daily activities and performance regular employees.
- Supervised daily activities and performance of up to 15 employees.
- Addressed complaints from patrons promptly, resulting in improved patron relationships.
- Executed health and safety checks on equipment and facilities for compliance reasons.
Coffee Shop Manager
Open door Company Ltd
Swansea , Glamorgan
2003.12 - 2023.12
- Improved customer satisfaction by implementing new service protocols.
- Resolved customer complaints, enhancing company reputation.
- Monitored cleanliness of premises to ensure welcoming atmosphere for customers.
- Evaluated employee performance and delivered actionable feedback.
- Trained staff members, ensuring excellent customer service.
- Introduced new menu items based on seasonal availability and customer preferences.
- Handled cash transactions with precision to maintain financial integrity.
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
- Oversaw regular maintenance of coffee machines and other equipment to prevent operational disruptions.
- Managed daily operations for smooth business functioning.
- Implemented health and safety regulations to ensure compliant operations.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Ensured fast service during peak hours by efficiently managing resources.
- Coordinated with vendors to optimise operational supplies based on fluctuations in demand.
- Followed opening and closing procedures to maximise security and timely opening of coffee shop 6 days per week.
- Worked with owner to develop, assess and improve operational procedures including cashing up, customer service and fire safety.
- Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
- Managed rotas for 9 staff members to maximise availability and productivity.
- Monitored compliance to Covid-19 restrictions, health and safety protocols and Food Hygiene standards.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Fostered positive atmosphere, ensuring every customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Recognised and acknowledged outstanding staff performance to enhance team morale and productivity.
- Established safe and secure dining environment with strong sanitation standards.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Led by example in providing customers with attentive, professional restaurant service.
Pharmaceutical Sales Representative
Innovex
Milton Keynes, Buckinghamshie
1998.02 - 2003.03
- Ensured regulatory compliance with thorough knowledge of pharmaceutical regulations and guidelines.
- Fostered long-term partnerships with key opinion leaders in medical field for improved market presence.
- Organised educational workshops for healthcare providers, improving product knowledge and driving informed usage.
- Handled objections professionally during discussions, successfully securing buy-in from hesitant prospects.
- Collaborated closely with cross-functional teams to ensure alignment on marketing campaigns.
- Managed product portfolios effectively, balancing sales goals with inventory management needs.
- Adapted communication style according to audience needs, establishing rapport quickly.
- Met sales targets consistently with proactive approach towards lead generation and follow-up.
- Monitored sales market activity to remain ahead of competitors.
- Evaluated sales performance to determine progress.
- Exceeded sales targets through consistent customer engagement.
- Used regional knowledge to maximise territory area sales potential.
- Developed new business by networking with valuable customers.
- Grew sales region through targeted lead research and conversion.
- Outlined evidence base for new products and treatments.
- Converted warm leads into sales, achieving targets within expected timeframes.
- Arranged regular meetings with clients to engage with new products and services.
- Built rapport with new and existing customers to boost client retention.
- Provided considerate sales aftercare for maintained client satisfaction.
- Pitched strategic proposals highlighting key benefits tailored to client needs, facilitating informed decision-making.
- Targeted medical sales presentations to suit individual client needs for improved conversion rates.
- Actioned client feedback to improve goods and services provided.
- Presented device features and qualities to showcase business benefits.
- Organised educational workshops for healthcare providers, enhancing their understanding of products.
- Implemented effective sales strategies, driving improved performance across territory.
- Achieved expansion into new markets through meticulous prospecting efforts.
- Participated actively in industry events to network with potential customers and promote brand awareness.
Education
A-Level - Biology
Emmanuel Grammar School
Swansea 1979.09 - 1986.07
Level 3 professional qualfication - APBI
University of Warwick
Coventry 2000.05 - 2000.05
Skills
- Customer service
- Recruitment and hiring
- Effective delegation
- Budget management
- Product promotion
Brand standards management
- Complaint resolution
- Health and Safety Compliance
- Event planning and management
- Venue maintenance oversight
- Cash handling
- Customer Service
- Food hygiene compliance
- Employee management
- Operations management
Certification
Facility Management
Personal Alcohol licence
Food & Hygiene level 3
Algerian & Intolerance
Hospitality in Covid 19
APBI
Timeline
Coffee Shop Manager/Acting Facility Manger
Mumbles Community Council
2025.08 - 2026.01
Sports facility manager
Underhill Management Company
2023.09 - 2025.07
Coffee Shop Manager
Open door Company Ltd
2003.12 - 2023.12
Level 3 professional qualfication - APBI
University of Warwick
2000.05 - 2000.05
Pharmaceutical Sales Representative
Innovex
1998.02 - 2003.03
A-Level - Biology
Emmanuel Grammar School
1979.09 - 1986.07