Natalie Viveiros
London
Summary
Experienced Learning and Development professional with over six years’ expertise in designing, delivering, and evaluating impactful development initiatives. Skilled in programme management, organisational development, and digital learning, including e-learning design. Proven ability to facilitate soft skills sessions, manage stakeholder relationships, and support performance growth from early careers to management. Passionate about fostering innovation, continuous learning, and inclusive development solutions aligned with business strategy.
Overview
10
10
years of professional experience
Work history
Learning and Development Advisor
UK Government Investments
London
01.2024 - Current
- Designed and facilitated soft skills workshops, including Managing Time, to strengthen behavioural competencies across the organisation.
- Developed bespoke e-learning modules using the in-house authoring tool GOMO, supporting a digital-first learning strategy and improving access to high-quality content.
- Played a key role in organisational development projects such as digital capability building, AI awareness, and mentorship initiatives, contributing to a culture of continuous improvement and engagement.
- Led a comprehensive training needs analysis across the organisation, enabling the creation of targeted L&D interventions and more effective resource allocation.
- Administered the apprenticeship levy, onboarding new training providers and ensuring managers were fully engaged and equipped to support learners.
- Oversaw compliance training programmes, achieving and maintaining a 100% completion rate across the business.
- Introduced a robust evaluation framework to measure the effectiveness of learning initiatives, including ROI analysis, leading to greater efficiency in L&D budgeting and planning.
- Managed and enhanced the learning management system, increasing learner engagement through interactive content, campaigns, and regular promotions.
- Partnered with subject matter experts to co-create and roll out tailored workshops addressing urgent development needs.
- Refined the corporate finance development framework, introducing structured learning pathways and curated resources to support professional growth.
- Held development conversations with employees at all levels, identifying goals and crafting personalised development plans to support their progression.
- Produced a range of digital learning assets, including tutorial videos, public speaking tip sheets, and curated TED Talks and podcasts, encouraging self-directed learning.
- Delivered one-to-one coaching sessions using Predictive Index insights to guide individual development and align goals with organisational needs.
Learning and Development Advisor
dmg media
London
01.2020 - 12.2023
- Redesigned and implemented the dmg media Academy, incorporating research findings and employee feedback to improve programme materials and delivery.
- Supported the Head of L&D in developing and delivering the Emerging Leaders Programme, resulting in two participants receiving promotions post-programme.
- Developed and executed an L&D communication plan, increasing workshop uptake by 250% and fostering a strong culture of continuous learning.
- Managed the L&D budget, implementing cost-effective solutions while maintaining high-quality training delivery.
- Designed and implemented three levels of management pathway programmes with external trainers, resulting in a 40% improvement in leadership capabilities across the organisation.
- Collaborated with HR leadership to design and deliver a new hire onboarding and induction programme, reducing early turnover rates by 20%.
- Managed the coaching programme and coordinated with external service providers to deliver specialised training.
- Collaborated with Health & Safety leads to design e-learning modules and ensure completion rates above 95% for compliance training.
- Designed and implemented a work experience programme that achieved 100% positive feedback, with all participants expressing interest in future employment with dmg media.
- Created self-directed learning initiatives in artificial intelligence and other emerging technologies, enhancing the organisation's digital capabilities.
- Managed the mental wellbeing offering, providing resources and support to promote employee mental health.
- Spearheaded the creation and implementation of the D&I Champions and Mental Health Wellbeing Group, fostering a more inclusive workplace culture.
Learning and Development Coordinator
Royal Borough of Kensington and Chelsea
04.2018 - 12.2019
- Facilitated high-quality workshops on the new HRIS system, adapting session delivery to meet specific needs of professional learners.
- Managed the learning management system, from creating courses to generating reports and addressing user enquiries.
- Developed and implemented a standardised training proforma, enhancing efficiency and accuracy in course input and management.
- Produced training and supportive materials tailored to organisational needs, increasing accessibility to workshops and resources.
- Conducted interviews for the apprenticeship roles.
Student Dental Hygienist and Therapist
Kings College London
01.2017 - 03.2018
- Engaged in Dental Hygienist and Therapist Studies at King's College University. This educational experience, although valuable, led me to realise that my career interests lay elsewhere, prompting a shift in my professional direction.
Dental Nurse
Choose Your Price Dentistry
09.2015 - 12.2016
- Enhanced patient experience by delivering exceptional customer service, which consistently garnered favourable feedback on patient surveys.
- Encouraged patients to adopt healthier habits by providing engaging and informative oral health education.
- Demonstrated strong organisational skills in administering the practice, managing staff diaries, calculating income, and organising appointments.
- Implemented a strategic lunchtime schedule for attending phone calls, which resulted in positive customer reviews and attracted new patients.
- Led staff meetings as Chair, cultivating a team-oriented working environment that fostered open communication.
- Mentored and supervised the dental nurse apprentice, playing a pivotal role in their professional development.
- Developed the practice's policies and procedures, imposing a structured and efficient work environment.
- Assisted dental staff with treatment room preparation and operational tasks, optimising productivity and clinic flow.
Education
PI: Drive Results with Talent
RPX2
CIPD Level 5 Learning and Development
Avado
Mental Health First Aider
MHFA
CIPD Level 3 Human Resource Practice
ICS
A-Levels - Psychology A Biology C Sociology A Spanish A
Chelsea Academy
Skills
- Workshop facilitation (in-person and virtual)
- Strong communication and presentation skills, with the ability to engage stakeholders at all levels
- Proficient in learning management systems (Workday, SAP, Moodle, StaffCircle)
- Experienced in data-driven impact measurement and ROI analysis for L&D initiatives
- Adept at creating and editing videos for learning purposes
- Skilled in budget and resource management
- Proficient user of Microsoft Office suite and Canva
- Experienced user of evaluation tools such as Culture Amp, Typeform, Survey Monkey
- Knowledgeable in adult learning theories and performance consultancy approaches
- Skilled in conducting skills gap analysis and developing staff development plans
- Project management and process evaluation expertise
- Negotiation and commercial contract management experience
- Expertise in compliance training and apprenticeship levy management
Timeline
Learning and Development Advisor
UK Government Investments
01.2024 - Current
Learning and Development Advisor
dmg media
01.2020 - 12.2023
Learning and Development Coordinator
Royal Borough of Kensington and Chelsea
04.2018 - 12.2019
Student Dental Hygienist and Therapist
Kings College London
01.2017 - 03.2018
Dental Nurse
Choose Your Price Dentistry
09.2015 - 12.2016
PI: Drive Results with Talent
RPX2
CIPD Level 5 Learning and Development
Avado
Mental Health First Aider
MHFA
CIPD Level 3 Human Resource Practice
ICS
A-Levels - Psychology A Biology C Sociology A Spanish A
Chelsea Academy
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