Natalie Usher
Rochester,Kent
Summary
Highly skilled in office administration and systems management, with expertise in procurement processes, invoice processing, and record keeping. Demonstrates exceptional leadership skills, decisiveness under pressure, and efficient delegation to optimise team performance. Proficient in advanced MS Office tools and adept at meeting coordination, task prioritisation, and process improvement to enhance operational efficiency. Committed to maintaining integrity and confidentiality while delivering constructive feedback to foster professional growth. Career goals include driving organisational success through streamlined processes and effective communication strategies.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Safeguarding Children Senior Administrator
Medway Foundation Trust
Gillingham, Kent
02.2023 - Current
- Provide administrative service to Safeguarding team with a focus on safeguarding children, in order to ensure the smooth and efficient response to the safeguarding priorities.
- Knowledge of how to use the EPR, PAS, CPIS, System 1 and NHS spine systems in order to support the department with the response to the safeguarding enquiries made.
- Responsible for the day to day management of the safeguarding Children's generic email inbox – escalating concerns to the appropriate professional as required.
- Within parameters agreed with the Safeguarding team, make judgements and take actions necessary to resolve enquiries, requests and issues raised by managers, staff, external organisations and members of the public.
- Develop a network of key relationships both within and outside of the Trust in order to help facilitate the performance of the Safeguarding team responsibilities to enhance their reputation.
- To ensure the provision of information required for Safeguarding reports, obtaining, collating and presenting the information as required.
- Prepare agendas and take notes of meetings for the Safeguarding team and to take and transcribe minutes of meetings.
- Develop and maintain monitoring systems for the obtaining of information and reports regularly required by the safeguarding team and to ensure that the information is obtained on time.
- Co-ordinate and/or expedite arrangements to ensure the effective and timely handling of formal information requests, complaints and enquiries.
Senior dental nurse
Medway Foundation Trust
Gillingham, Kent
01.2012 - 02.2023
- Facilitated communication between dentists and patients simplifying complex medical jargon.
- Took part in continuous professional development activities staying current with latest industry trends.
- Joined multidisciplinary team meetings facilitating seamless inter-departmental coordination.
- Promoted oral health education amongst patients leading to better preventive practices.
- Preparation of staff rotas.
- Responsibility for ordering of equipment.
- Undertaking appraisals and one-to-ones with members of the team.
- Worked closely with other healthcare professionals providing comprehensive patient care.
- Prepared patients for treatment, ensuring their comfort.
- Maintained accurate patient records for improved tracking and follow-up.
- Conducted preliminary oral examinations, aiding treatment plan formulation.
- Trained junior nursing staff leading to enhanced team performance.
- Provided post-operative care advice to patients fostering faster recovery periods.
- Handled sensitive information with utmost confidentiality respecting patient privacy rights.
Education
Diploma of Higher Education - Dental Nursing
K College
Ashford 02.2013 - 12.2014
Skills
- Decisiveness under pressure
- Leadership skills
- Constructive feedback
- Advanced MS Office
- Efficient delegation
- Time management
- Process improvement
- Integrity and confidentiality
- Communication proficiency
- Invoice processing
- Record keeping
- Systems management
- Procurement expertise
- Task prioritization
- Meeting coordination
- Office administration
- Meeting minutes
Affiliations
- Spending time with my family.
- DIY
- Sewing
Custom
References available upon request.
Timeline
Safeguarding Children Senior Administrator
Medway Foundation Trust
02.2023 - Current
Diploma of Higher Education - Dental Nursing
K College
02.2013 - 12.2014
Senior dental nurse
Medway Foundation Trust
01.2012 - 02.2023