Natalie Thomas
Edinburgh
Summary
A dedicated professional with extensive expertise in Health and Safety practices, including COSHH compliance and safety inspections. Demonstrates exceptional skills in cleaning, preparing spaces, and providing outstanding customer service to residents. Proven ability to manage teams effectively, resolve problems efficiently, and ensure a well-organised work environment. Committed to maintaining high standards of safety and service while pursuing opportunities for career advancement in employee management and team supervision.
Overview
19
19
years of professional experience
Work history
Development Manager
Hanover Scotland
Edinburgh
07.2023 - Current
- Ensured regular checks and maintenance of the emergency pullcord and pendants within residents homes.
- Arranged routine checks of fire alarms, smoke alarms, fire extinguishers and emergency lighting within the shared common areas in the building ensuring they were compliant with health and safety standards.
- Managed risk assessment activities with meticulous attention to detail, minimising potential disruptions to residents.
- Provided morning calls to residents fostering positive relationships within the owners.
- Implemented health and safety protocols, maintaining a safe environment inside and outside of the building.
- Recording repairs in a timely manner and liaising with contractors to achieve completion of repairs with minimal disruption to residents.
- Attended all staff meetings and ensured any training required was completed.
- Performed daily fire prevention checks inside and outside the building.
House Manager
McCarthy and Stone
Edinburgh
02.2023 - 07.2023
- Ensured repairs which were reported were handled and completed in a timely manner.
- Regularly checked residents flats to ensure health and safety measures were adhered to and pullcords and smoke alarms were well maintained within homes.
- Arranged fire alarm, smoke alarm and emergency lighting testing within the shared common areas in the building meaning the building was compliant with health and safety standards at all times.
- Provided residents with weekly newsletters giving them updates on events and happenings within the building allowing for a sense of community amongst the residents.
- Liaised with security personnel, ensuring comprehensive safety measures were in place.
- Worked to arrange regular risk assessments and health and safety checks of the building and grounds.
- Resolved domestic repairs promptly, ensuring minimal disruption in residents daily routine.
- Attended all staff meetings and worked collaboratively with other staff members to ensure the maintenance of the building and grounds.
Domestic Assistant
The Manor
Edinburgh
10.2022 - 01.2023
- Maintained high levels of resident satisfaction, promptly reporting feedback and complaints to management.
- Supported implementation of new cleaning routines, improving quality and consistency of cleaning within residential settings.
- Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
- Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
- Thoroughly cleaned and sanitised communal areas in line with health and safety standards.
- Interact positively and professionally with residents, maintaining excellent service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
Cleaner
Abby Cleaning Services
Glasgow, Glasgow City
07.2022 - 10.2022
- Following health and safety guidelines to properly dispose of waste and toxic materials.
- Organising cleaning supply closets for ease in locating necessary products.
- Working quickly to complete cleaning within allotted timeframes.
- Keeping cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Ensuring proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Restocking equipment and cleaning products regularly.
- Using vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Safely storing cleaning solutions, equipment and chemicals.
- Ensuring the building is locked and secure when leaving the premises.
Scheme Manager
New Charter Homes
Ashton-under-Lyne, Tameside
05.2012 - 10.2015
- Routine testing of emergency call equipment ensuring records are kept up to date.
- Completed daily wellbeing checks for tenants.
- Responded to emergency callouts, remaining calm under pressure.
- Worked with other schemes regularly, liaising across locations.
- Tested communal fire alarms, ensuring alarms and all fire doors were in working order.
- Completed monthly water testing.
- Ensured pat testing completed.
- Ensured washing machines and dryers were in good working order and kitchen equipment functioning within health and safety criteria.
- Organised and oversaw events for tenants which included; bingo, coffee mornings, parties and external trips.
- Attended regular staff meetings and conducted training for new staff members.
- Regulated turnover the of properties within the care home, ensuring void property's were ready for let.
- Showed potential new tenants properties and provided in-depth information about the schemes on offer.
- Completed property sign up forms and paperwork, ensuring it was completed to the highest standard.
Retirement Support Warden
First Choice Homes
Oldham, Lancashire
02.2009 - 04.2012
- Delivered high-quality care to tenants with daily well being checks.
- Reported repairs and ensuring any outstanding repairs were resolved quickly.
- Maintained optimal safety standards throughout tenants home and care environments, prioritising risk-reduction, health and hygiene.
- Referred tenants to outside agency's when required.
- Assisted tenants when liaising with medical professionals.
- Maintained and completed up to date support plans for tenants.
- Helped tenants to apply for benefits answering any queries or concerns they had.
- Tested emergency call equipment regularly ensuring equipment records were maintained.
- Monitored tenant activity to respond quickly to emergencies.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Responded to safety concerns of tenants.
- Escalated complex issues to senior staff for swift resolution.
Warden
County Care Line Ltd
Bury, Lancashire
06.2007 - 02.2009
- Daily well being checks on tenants.
- Reported repairs and chased any outstanding repairs for resolution.
- Ensured communal areas were in a good state of repair, continually following health and safety guidelines.
- Referred tenants to outside agency's when required.
- Assisted tenants when liaising with medical professionals.
- Completed and kept up to date support plans.
- Assisted tenants when they applied for benefits.
- Tested emergency call equipment regularly, ensuring equipment records were up to date.
- Responded effectively and efficiently to emergency call outs for tenants.
- Maintained a calm, professional approach to appropriately handle difficult situations.
Cleaner
Tameside College of Technology
Ashton-under-Lyne, Tameside
01.2007 - 08.2008
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Organised cleaning supply closets for ease in locating necessary products.
- Worked quickly to complete cleaning within allotted timeframes.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Restocked, refreshed and sanitised bathroom facilities.
- Ensured cleaning records maintained daily with a clear audit trail confirming work completed.
Education
NVQ Level 1 - Family and Community Care - City and Guilds
Tameside College of Technology
Ashton-under-Lyne, TamesideNVQ Level 2 - Preparation for Social Work
Tameside College of Technology
Ashton-under-Lyne, TamesideNVQ Level 2 - Safe Handling of Medicines
Working qualification
Ashton-under-Lyne, TamesideNVQ Level 2 - First Aid at Work
Working qualification
Ashton-under-Lyne, TamesideNVQ Level 2 - Cleaning and Support Services - Building Interiors
Working qualification
Ashton-under-Lyne, TamesideSkills
- Health and safety practices
- Space cleaning and preparation
- Safety inspections
- COSHH compliance
- Customer service excellence
- Problem resolution
- Team supervision
- Employee management
Timeline
Development Manager
Hanover Scotland
07.2023 - Current
House Manager
McCarthy and Stone
02.2023 - 07.2023
Domestic Assistant
The Manor
10.2022 - 01.2023
Cleaner
Abby Cleaning Services
07.2022 - 10.2022
Scheme Manager
New Charter Homes
05.2012 - 10.2015
Retirement Support Warden
First Choice Homes
02.2009 - 04.2012
Warden
County Care Line Ltd
06.2007 - 02.2009
Cleaner
Tameside College of Technology
01.2007 - 08.2008
NVQ Level 1 - Family and Community Care - City and Guilds
Tameside College of Technology
NVQ Level 2 - Preparation for Social Work
Tameside College of Technology
NVQ Level 2 - Safe Handling of Medicines
Working qualification
NVQ Level 2 - First Aid at Work
Working qualification
NVQ Level 2 - Cleaning and Support Services - Building Interiors
Working qualification
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