Natalie Smith
Newark on Trent,Nottinghamshire
Summary
I have a huge amount of experience working with people in different settings.
After leaving school I was a GP receptionist for 10 years.
This enabled me to develop excellent communication skills, work under pressure and prioritise tasks.
I often experienced people in distress or who were very unwell and I was able to utilise my communication skills and also my compassion and kindness to support people and ensure that there was a positive outcome for them.
Following this role I trained as a Mental Health Nurse.
I worked in nursing for 23 years, both in ward settings and in the community.
This role further enhanced my communication skills as I was often supporting people who were very unwell or at risk of harm. I worked as a member of a team and my team working skills are excellent. This role also enabled me to develop good organisational skills and an ability to prioritise tasks and make decisions.
I am a compassionate and caring person and love being with people. I am extremely sociable and am passionate about helping people and enriching their lives.
I am dependable and reliable with excellent time keeping and also flexible.
I have excellent problem solving skills and am able to manage any situation calmly and with empathy and respect.
Having retired from the NHS I would like to transfer my skills and experience to a different setting where I can continue to work with people and make a difference to their lives and experiences but also be part of a fantastic team.
Overview
35
35
years of professional experience
Work history
Mental health nurse
Nottinghamshire Healthcare NHS Foundation Trust
Nottingham, Nottinghamshire
02.2002 - 08.2025
- Administered prescribed medication; monitored side effects for safety assurance.
- Offered emotional support to distressed patients, instilled hope during recovery process.
- Conducted regular ward rounds; monitored progress and made necessary adjustments to care plans.
- Advocated for patients' rights; fostered an environment of respect and dignity.
- Complied strictly with infection control measures preventing spread of diseases within facility.
- Assisted with therapy sessions resulting in improved patient outcomes.
- Administered emergency first aid when required, ensured physical wellbeing of patients.
- Conducted comprehensive mental health assessments to identify specific patient needs.
- Improved patient well-being by implementing effective mental health interventions.
- Responded promptly to mental health crises ensuring immediate intervention.
- Devised individualised treatment plans for optimal results.
- Developed therapeutic relationships with patients, promoted mental wellness.
- Collaborated with multidisciplinary team, ensured comprehensive patient care.
- Provided compassionate care for enhanced patient comfort and satisfaction.
- Facilitated group therapy sessions that encouraged peer interaction and support.
- Maintained accurate medical records, facilitated seamless healthcare service delivery.
- Educated families on mental illness management strategies promoting home-based care.
- Coordinated discharge planning process for smooth transition of patients into the community.
- Established rapport with patients to foster trust and open communication.
- Participated in professional development activities; stayed abreast of latest nursing practices.
- Prevented violent situations, using de-escalation skills to manage aggressive patients.
- Guaranteed patient safety by evaluating clients, assessing physical and mental symptoms for drug interactions and side effects.
- Optimised patient outcomes by acting as a liaison in interactions with psychiatrists and physicians.
- Conducted patient assessments to accurately diagnose health, emotional and substance abuse disorders.
- Ensured optimal treatment results by guaranteeing correct administration of medication.
- Drove continuous improvement in healthcare delivery, conducting and using nursing research.
- Briefed patients regarding de-escalation methods to help manage emotions.
- Completed accurate, detailed patient records to carefully monitor progress and improvements.
- Encouraged patients to engage in therapeutic and creative activities to assist healing process.
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.
- Recorded reactions to psychotropic drugs and other medications.
- Consulted with psychiatrists and other behavioural health staff in designing appropriate treatment plans for clients.
- Attended case conferences and meetings to assess treatment success rates.
- Consulted with healthcare team to assess and execute proper patient care plans.
- Mentored and supervised mental health support workers to uphold best practices in dealing with patients.
- Directed psychoeducation to enable families and patients to cope with diseases.
- Strictly followed medicines management requirements to consistently meet professional standards.
- Administered medications and conducted diagnostic tests to determine diagnosis of patient.
- Recognised and resolved potential areas of conflict for continued best practices in patient care.
- Provided cognitive behaviour therapy for depression and anxiety patients to manage healing.
- Explained nature of emotional disturbances and emphasised need for treatment.
- Stayed up-to-date with latest developments in nursing practice to contribute to medical research.
- Implemented essential legislation requirements to fellow team members for continued compliance.
- Evaluated test and laboratory results to determine next course of action.
- Considered differential diagnoses and provided clinical recommendations.
- Dealt with emergencies with calm and composure.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Oversaw, trained and mentored student and junior nursing staff.
- Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
- Coordinated care across large wards based on patient priorities and requests.
- Advised on dietary, nutrition and illness prevention.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Followed modern nursing standards for optimum treatments and patient protection.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Complied with quality healthcare standards to uphold hospital reputation.
- Supported community health initiatives and delivered seminars targeted at specific patient groups.
Medical receptionist in GP
Millview Surgery, Mansfield
Mansfield, Nottinghamshire
03.1990 - 09.1998
- Coordinated with medical staff to ensure efficient care provision for all patients.
- Collaborated closely with healthcare team members to provide comprehensive support services at the clinic.
- Managed telephone lines, providing accurate information to callers when required.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Maintained confidentiality of medical documents as per data protection regulations.
- Processed medical information for maintaining up-to-date patient records.
- Facilitated seamless administration in GP office, ensuring a positive experience for patients.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Responded calmly and compassionately in emergency situations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Collected and provided patient information to relevant medical professionals.
- Managed digital and manual filing systems.
- Completed start and end of day procedures for busy GP practice.
- Communicated results to patients following instructions from medical professionals.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Welcomed patients with kindness to enhance checking in processes.
- Prepared patient documents for medical appointments.
- Coordinated with laboratory and imaging departments for seamless integration of test results into patient records.
- Offered advice on additional services to best meet patient needs.
- Updated patient records for continued compliance with policies.
- Set up new patients within target timeframes.
- Organised and assessed urgency of home visit requests.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Set new appointments, rescheduled appointments, and sent reminders.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
Education
Bachelor of Science - Nursing
Nottinham University
Nottingham 09/1998 - 02/2002
Skills
- Excellent communication ion skills
- Adaptable to evolving and changing situations
- Good listener
- Able to build positive relationships
- Personal accountability and commitment to personal development by responding to feedback and being committed to improvement
- Excellent work ethic
- Flexible
- Excellent team player
- Honest and trustworthy
- Reliable and good time keeper
- Able to use own initiative
- Strong empathy
- Excellent time management
- Willingness to learn
- Able to multi-task
- Outgoing and enthusiastic
- Resilient
- Thrives under pressure
- Compassionate and caring
- Good IT skills
Timeline
Mental health nurse
Nottinghamshire Healthcare NHS Foundation Trust
02.2002 - 08.2025
Medical receptionist in GP
Millview Surgery, Mansfield
03.1990 - 09.1998
Bachelor of Science - Nursing
Nottinham University
09/1998 - 02/2002
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