Summary
Overview
Work history
Skills
Timeline
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Natalie Skipp

Luton,Bedfordshire

Summary

Accomplished sales professional with extensive expertise in product knowledge, upselling, and meeting and exceeding sales targets. Demonstrates exceptional negotiating tactics and contract negotiation skills, ensuring revenue retention and account development. Adept at managing own diary, time management, and customer training to build strong customer rapport. Committed to leveraging communication skills to drive business growth and achieve career goals in sales excellence.

Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.

Overview

14
14
years of professional experience

Work history

Customer service executive - Account Manager

Johnsons Apparelmaster
Letchworth, Hertfordshire
02.2022 - Current
  • Kept up-to-date with company policies, ensuring correct information was given at all times.
  • Coordinated with other departments for efficient problem resolution.
  • Balanced multiple tasks simultaneously without compromising on quality of service.
  • Managed difficult situations for positive outcomes.
  • Assured timely delivery of products and services to meet customer expectations.
  • Negotiated contracts to secure profitable deals.
  • Led team meetings for efficient communication and project updates.
  • Coordinated with finance department to manage account finances efficiently.
  • Developed new strategies with a focus on customer retention.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Achieved client satisfaction by managing key accounts effectively.
  • Established strong rapport with clients through regular communication.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.

Accounts administrator

James Walsh Accountants
Luton, Bedfordshire
01.2019 - 02.2023
  • Enhanced profitability by managing cost control measures.
  • Completed detailed profit and loss analysis; identified improvement areas.
  • Improved cash flow through meticulous accounts receivable management.
  • Generated accurate financial reports using advanced software tools.
  • Reviewed and reconciled ledgers to maintain integrity of financial data.
  • Handled complex account reconciliations; ensured consistency in records.

Store manager

Ann Summers
Hemel Hempstead, Hertfordshire
09.2011 - 01.2019
  • Negotiated contracts with suppliers for cost-effective procurement of merchandise.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Implemented promotional displays to increase product visibility and sales.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.

Skills

  • Product knowledge
  • Upselling expertise
  • Sales expertise
  • Meeting and exceeding sales targets
  • Negotiating contracts
  • Time Management
  • Manage own diary
  • Communication
  • Customer training
  • Excellent negotiating tactics
  • Customer rapport
  • Revenue retention
  • Account development

Timeline

Customer service executive - Account Manager

Johnsons Apparelmaster
02.2022 - Current

Accounts administrator

James Walsh Accountants
01.2019 - 02.2023

Store manager

Ann Summers
09.2011 - 01.2019

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Natalie Skipp