Natalie Sharrock
Ashford,Kent
Summary
Customer service and stock control professional with a strong background in order processing, complaint handling, and customer account support. Handles email and phone enquiries, transport bookings, weekly reporting, and daily workload priorities with accuracy, clear communication, and a team-focused approach.
Overview
25
25
years of professional experience
Work History
Stock Controller
Lenham Storage
Lenham, Kent
09.2019 - Current
- coordinated haulier bookings into warehouse scheduling sheets.
- liaising with the transport team to arrange deliveries.
- Processed customer orders efficiently to meet delivery timelines
- Maintained customer accounts for improved service delivery
- Addressed customer complaints promptly to enhance satisfaction
- handling customer queries via email and phone calls.
- compiled weekly reports for account analysis.
- working as part of a team, but also an individual
Customer Service Handler
Towergate Insurance
Maidstone, Kent
07.2018 - Current
- Managed inbound calls via Skype to address client inquiries.
- Conducted outbound calls to insurers and brokers to discuss policy details.
- Assisted in processing insurance applications and claims.
- Answering emails via Microsoft Outlook.
- Reviewed and amended contracts to ensure compliance with regulations.
- Contributed to a project term that updated terms of business agreements for Towergate.
- Uploading information onto Excel spreadsheet
- Engaged in a temporary contract role to support team operations.
Senior Claims Administrator
Davies Group
Ashford, Kent
06.2017 - 05.2018
- Managing a Team of 12
- Auditing casefiles
- Auditing of Phone calls
- Allocation of workload to team
- Help design and roll out a new System to Ashford Branch
- Training of new members of staff
- Undertaking training of staff in Stoke Branch
- Handling complaints from Clients and Policyholders.
- Run reports and provide information for Daily Stats.
- Achieved promotion to a higher role within the organisation.
- Undertaking training courses
- Contractor Management Company
- (redundancy)
Claims Administrator
Davies Group
Ashford, Kent
12.2008 - 06.2017
- Providing Outstanding Customer Service
- Inbound and Outbound calls to Clients, Policyholders and Contractors
- Inputting New Household claims onto In House System
- Managing daily workload
- Validating estimates from contractors
- Processing Invoices
- Resolved customer complaints efficiently
- Meeting SLAs for processing new claims
- Scanning post and uploading onto system
- Answering phone calls within pre set amount of time
- Contractor Management Company
- (promotion)
Retail Assistant
The Works
Ashford, Kent
04.2006 - 08.2008
- Serving Customers
- Undertaking Stock take
- Handling cash transactions
- Stocking shelves
- Providing information and recommendations to customers
- Ashford Designer Outlet
- Book Store
Administrator
McNicholas PLC
Ashford, Kent
09.2003 - 04.2006
- Inbound and Outbound calls to Contractors and Council
- Inputting Data onto in house system
- Dealing with scheduling for Roadworks
- Handling complaints from Councils
- Reviewing files to ensure all information inputted and correct
- Council Contractor
Claims Administrator
Capita Insurance Services
Sittingbourne, Kent
09.2001 - 09.2003
- Inbound and outbound calls with clients, contractors and policyholders
- Processing estimates and invoices
- Delegated authority to approve and repudiate claims
- Managing workload
- Inputting details onto in house system
- Insurance Services
Skills
- Order processing
- Warehouse booking
- Microsoft Office expertise
- Record keeping accuracy
- Client liaison
- Complaint handling
- Customer service proficiency
- Team coordination
- Team collaboration
- Problem solving
- Written and verbal communication
- Work prioritisation techniques
Key Qualification
- NVQ Level 3 Customer Services
- Over 16 years of Customer Service.
- Over 16 years of Administration
- 1 year experience of Management
- Training experience
Timeline
Stock Controller
Lenham Storage
09.2019 - Current
Customer Service Handler
Towergate Insurance
07.2018 - Current
Senior Claims Administrator
Davies Group
06.2017 - 05.2018
Claims Administrator
Davies Group
12.2008 - 06.2017
Retail Assistant
The Works
04.2006 - 08.2008
Administrator
McNicholas PLC
09.2003 - 04.2006
Claims Administrator
Capita Insurance Services
09.2001 - 09.2003