Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Scott

Dudley,Cramlington

Summary

A motivated individual with 12 years experience working within administration in the healthcare industry. Predominantly transcribing consultant audio files into patient letters within the sector, ensuring high-quality control and timely completion to support patient care. Demonstrates exceptional communication skills, adept at interacting with diverse individuals from the public to healthcare providers, facilitating effective coordination and resolution of issues. Proficient in working independently and collaboratively within a team to consistently deliver workload. Holds a degree in Childhood Studies, providing valuable insight into working with children from varied backgrounds and needs.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Transcription Coordinator/Patient Care Advisor

Connect Health
Newcastle upon Tyne, Tyne and Wear
07.2013 - Current
  • Oversees transcriptions of patient letters ensuring consistency and quality of service delivery.
  • Liaised with consultants and team leaders to ensure processes were the same across all contracts to ensure seamless patient care.
  • Improved workflow efficiency by developing process improvements.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Build and maintained strong relationships with consultants, team leaders and admin staff.
  • Coordinated the transfer of patients for specialised treatments at other facilities.
  • Handled complaints patiently and professionally for improved customer relations.
  • Ensured accurate record-keeping, resulting in fewer errors and smoother operations.
  • Managed appointment schedules for optimal patient flow and staff efficiency.
  • Updated records promptly after each consultation ensuring up-to-date patient profiles.
  • Safeguarded confidential information in accordance with relevant laws and regulations.
  • Conducted initial screenings of new patients to gather vital health information quickly and accurately.
  • Facilitated prompt attention for emergency cases, increasing treatment success rates.
  • Booked appointments and recorded details in master calendar systems for full staff clarity.
  • Answered inbound calls and emails from patients promptly and professionally for smooth communication flows.
  • Collaborated well with multidisciplinary teams for improved department efficiency and enhanced care continuity.
  • Updated patient records with current information for accurate, up-to-date records.
  • Managed high-volume patient bookings, record-keeping and communications for efficient reception services.

Multiple Roles

Asda
Newcastle upon Tyne, Tyne and Wear
04.2007 - 07.2013


  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines..
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Upheld excellent time-management skills; thus prioritised tasks effectively during peak times.
  • Supported financial operations by promptly reporting any discrepancies or issues to management.
  • Prepared bank deposits for safe transportation at the end of each business day.


Education

Bachelor of Arts - Childhood Studies

Sunderland University
Sunderland, United Kingdom
09.2009 - 06.2012

Skills

  • In my current role transcribing consultant audio files into patient letters in the healthcare industry, due to the nature of this work it is essential that the quality control is of a high standard and completed within specific timescales This is to ensure no delay in patient care Due to this I consider myself able to work under pressure with highly sensitive information to a high standard on a day to day basis
  • In all of my current role and previous roles I have been required to deal with a range of different people from the public to professional healthcare providers and consider myself to have excellent communications skills, which enable me to coordinate work and solve issues with good customer/patient service I have enjoyed both roles, public facing and reporting internally to management
  • In my current role I am able to work self sufficiently and within a team to consistently deliver workload
  • I believe my degree in Childhood Studies gives me an added depth and understanding for the role, for dealing with children with a range of needs and backgrounds

References

References available upon request.

Timeline

Transcription Coordinator/Patient Care Advisor

Connect Health
07.2013 - Current

Bachelor of Arts - Childhood Studies

Sunderland University
09.2009 - 06.2012

Multiple Roles

Asda
04.2007 - 07.2013

Similar Profiles

CREATE PROFILE
Natalie Scott