Natalie Rossiter

As a dedicated and adaptable supply teacher, I thrive in diverse classroom environments and am quick to adjust to new settings and routines. My flexible approach enables me to step into a wide range of teaching roles with confidence, ensuring continuity of learning for students of varying ages and abilities. I am highly organised, with a strong ability to manage time effectively and maintain clear records, even in fast-paced or unfamiliar situations. My keen attention to detail ensures that I deliver high-quality lessons aligned with curriculum expectations while maintaining a positive and well-structured classroom atmosphere.

• Adapted teaching methods and materials to meet students' varying needs and interests.
• Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
• Lead and managed a small team of support staff, fostering collaboration and effective delivery of educational support plans.
• Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
• Collected, analysed and tracked data on student progress.

• Prepared necessary equipment and technology ahead of class.
• Encouraged students to work together to complete projects and solve problems.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Offered students personalised support during in-class activities and projects.

• Fostered a sense of community within the school through organised events and activities.
• Participated in school meetings providing insights into pupils' welfare matters.
• Worked closely with teaching staff to monitor individual student progress.
• Managed behaviour issues, promoting positive learning environment for all students.
• Encouraged inclusive play during break periods, improving social skills amongst students.
• Supported children facing difficulties, enabling them to overcome personal challenges.
• Offered assistance in meal times, ensuring healthy eating habits were formed.
• Aided pupils with special needs, ensuring equal participation in all activities.
• Provided emotional support to distressed students, fostering a supportive atmosphere.
• Kept detailed, accurate records for well-maintained care continuity between support staff.

• Responded to customer requests with friendly, knowledgeable service and support, by email or phone.
• Took ownership of escalated customer issues and followed through to resolution.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Expert in fare construction, ticketing, exchanges, and refunds using Sabre GDS.
• Strong knowledge of airline fare rules, contracts, and corporate travel policies.
• Skilled in handling complex international and multi-destination itineraries.
• Proven ability to provide exceptional customer service and travel solutions efficiently.
• Managed diverse corporate and leisure travel accounts, tailoring services to meet unique client requirements.
• Communicated effectively with clients via phone and email to provide seamless travel solutions.
• Adapted to different account policies, preferred suppliers, and fare negotiation strategies.
• Resolved ticketing and itinerary issues promptly, ensuring client satisfaction and compliance with travel policies.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Acted as first point of contact for customers to resolve potential issues with reservations.
• Kept reservations systems up-to-date for clear availability management.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.

• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
• Conducted calls professionally and politely to maintain excellent service standards.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.