Natalie Power
Sandown,Isle of Wight
Summary
Experienced Retail Manager and Coordinator with excellent leadership credentials and an award winning ability to drive sales with impeccably high standards. Target driven and extremely customer focused. A good balance of empathy and boundaries enabling myself to manage people with professionalism and compassion. Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritisation skills.
Overview
24
24
years of professional experience
Work history
Lead Coordinator
Bluebird Care
Newport, Isle of Wight
03.2019 - Current
- Creating a streamlined workflow with efficient scheduling. Taking a huge amount of factors into consideration including the needs of 80 staff and 120 customers.
- Effectively communicating with local authorities and medical professionals to deliver schedules to the highest standard.
- Liaising with families with the correct level of empathy and understanding.
- Delivering care to the elderly when staffing levels are insufficient.
- Raising safeguarding.
- Working as part of a team to effectively troubleshoot.
Crew
Hovertravel
Ryde, Isle of Wight
09.2018 - 02.2019
- Onboarding and Unloading passengers in a safe and correct manner.
- Ensuring customer safety throughout each flight.
- Delivering excellent customer service.
Store Manager
Costa Coffee
Ryde, Isle of Wight
03.2010 - 08.2018
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
Personal Assistant
Vokins Development Company
Bembridge, Isle of Wight
10.2004 - 02.2010
- Administration, small labouring and general household duties.
Assistant Manager
Southern Co-Operative
Sandown, Isle of Wight
08.2000 - 10.2004
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
Education
NVQ Level 2 - Retail Operations
City and Guilds
Sandow 2003 - 2004
Shooting Stars Management Development Programme -
Costa Coffee
2013 - 2014
Key Skills - Communication
City And Guilds
2003 - 2004
Key Skills - Application of Number
City And Guilds
2003 - 2004
Key Skills - Information Technology
City And Guilds
2003 - 2004
Key Skills - Working With Others
City And Guilds
2003 - 2004
9 GCSEs Graded A-C -
Sandown High School
1997 - 2000
3 A Levels Graded A-C - English Literature, Fine Art, Photography.
Sandown High School 6th Form
2000 - 2002
Maritime Radio Operator Certificate -
RYA
2004 - 2005
Coastal Skipper And Yacht Master Offshore -
RYA/MCA
2004 - 2005
Skills
- Inventory management, utilising KPI reporting, waste control measures and stock management to deliver excellent P&L figures
- Goods-In/Out processing
- Efficient time management
- Effective communication
- Confident in leading and developing teams
- High standards
- Exceptional customer service skills
- Excellent Coordination skills
Affiliations
- Photography
- Walking
Accomplishments
Costa Coffee
Outstanding Service and Support Award 2013
Customer Care Award 2013
Store of Excellence Certificate 2016 ( Won a holiday to Italy )
Brand Excellence Certificate 2017
( Scored 100% on mystery in-store audit )
UK&IRL Standards Award 2018
References
References available upon request.
Timeline
Lead Coordinator
Bluebird Care
03.2019 - Current
Crew
Hovertravel
09.2018 - 02.2019
Store Manager
Costa Coffee
03.2010 - 08.2018
Personal Assistant
Vokins Development Company
10.2004 - 02.2010
Assistant Manager
Southern Co-Operative
08.2000 - 10.2004
NVQ Level 2 - Retail Operations
City and Guilds
2003 - 2004
Shooting Stars Management Development Programme -
Costa Coffee
2013 - 2014
Key Skills - Communication
City And Guilds
2003 - 2004
Key Skills - Application of Number
City And Guilds
2003 - 2004
Key Skills - Information Technology
City And Guilds
2003 - 2004
Key Skills - Working With Others
City And Guilds
2003 - 2004
9 GCSEs Graded A-C -
Sandown High School
1997 - 2000
3 A Levels Graded A-C - English Literature, Fine Art, Photography.
Sandown High School 6th Form
2000 - 2002
Maritime Radio Operator Certificate -
RYA
2004 - 2005
Coastal Skipper And Yacht Master Offshore -
RYA/MCA
2004 - 2005
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