Natalie Peters

Led a mobile bar company specializing in cocktails for intimate gatherings.
Served prestigious clients such as Lamborghini and Ferrari at exclusive events.
Handled all business operations, ensuring high standards of service delivery.
Catered to diverse occasions, including birthday celebrations and BST concerts at Hyde Park.

• Kept organisation in compliance with regulations and internal requirements.
• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
• Controlled expenses and allocated financial resources to reach budget goals.
• Attended industry events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Developed strategic plans based on market research and industry trends.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Performed multiple roles at Purple Fizz, including hostessing, bartending, and events supervision.
Coordinated logistics for a range of events from festivals to weddings.
Handled equipment management, stock oversight, and cash or card transactions.
Transported staff and supplies using company van to ensure smooth operations.

• Supervised event happenings and intervened quickly to resolve problems.
• Adapted event plans in response to changing circumstances, demonstrating flexibility and problem-solving skills.
• Liaised with security services to ensure the safety and security of event attendees.
• Utilised social media platforms to promote events, increasing attendance and engagement.
• Led a team of staff, providing clear instructions and support to achieve event goals.
• Handled guest inquiries and concerns, delivering exceptional customer service.
• Managed event schedules to guarantee timely execution of all activities.
• Trained new staff on event procedures and customer service excellence.
• Managed inventory of event supplies, ensuring availability and condition for use.
• Monitored event progress, addressing any issues promptly to maintain smooth operations.

• Executed daily bank reconciliations for all transactions, including customer and supplier payments.
• Assisted with audits by reconciling balances against ledger entries.
• Facilitated month-end and year-end close processes for accurate financial reporting.
• Managed accounts receivable through precise invoicing and credits in sales ledger.
• Processed incoming invoices by matching to purchase orders and securing necessary approvals.

Conducted credit checks for new customers to ensure compliance before setup.

• Resolved customer queries promptly to maintain high service satisfaction.
• Documented financial transactions in D365, categorizing by billing code or project.

• Managed accounts receivable and payable processes, ensuring timely transactions and supporting financial stability for the business.
• Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
• Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
• Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
• Chased overdue payments and distributed invoices for up-to-date accounting.
• Listened intently to customers to identify upselling opportunities.
• Maintained accurate financial records and reconciled monthly statements, upholding compliance with company standards and fostering transparency.
• Introduced streamlined invoicing procedures, resulting in more efficient payment cycles and supporting the firm's operational continuity.
• Monitored supplier contracts to ensure adherence to agreed terms, minimising discrepancies and bolstering vendor relationships.
• Reviewed customer credit profiles, mitigating risk and ensuring responsible extension of payment terms to trusted clients.
• Resolved account disputes promptly, leading to strengthened client trust and reduced delays in payment settlements.
• Devised a monthly reporting template, improving clarity for management and supporting informed financial decision-making.
• Processed payroll accurately and on schedule, supporting reliable remuneration and enhancing employee trust across the organisation.
• Maintained comprehensive payroll records, ensuring precise data entry and compliance with statutory requirements for smooth audits.
• Coordinated with HR and finance teams to resolve queries efficiently, fostering clear communication and dependable outcomes.

• Oversaw daily pub operations, ensuring consistent service quality and driving steady growth in customer satisfaction.
• Monitored inventory levels and supplier relationships, preventing shortages and supporting smooth business continuity.
• Worked closely with staff to maintain compliance with licensing regulations, protecting business integrity and reputation.
• Managed cash handling and accurate financial reconciliation, upholding precise records and minimising discrepancies.
• Encouraged a positive team culture, fostering reliable communication and dependable customer service throughout the venue.
• Monitored patron alcohol consumption, tactfully managing situations to prevent over-intoxication.