Natalie Peters
Leighton Buzzard ,Bedfordshire
Summary
A dedicated performer with innate sense of rhythm. Disciplined with a relentless work ethic. A talented Dance Captain who offers leadership and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and excellent time management. Willingness to take on added responsibilities to meet team goals with strong organisational and interpersonal skills. A passion for educating and mentoring future generations. An enthusiast for supporting mental health, showing compassion and connection with people.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Dance Captain - Mamma Mia!
Little Star
Covent Garden, Camden
2021.07 - Current
- Integrated warm up and cool down routine at session start and end.
- Oversaw all issues the occurred ti ensure the show was able to go ahead successfully.
- Coordinated groups to comply with set schedule of times and locations.
- Motivated and enthused participants to reach fitness goals through positive reinforcement.
- Offered choreographic variations to support participants with injuries and specialist needs.
- Built positive relationships with cast members to encourage continued attendance.
- Welcomed new and returning clients, cultivating inclusive space.
Welcome Ambassador
Network Rail
Charring Cross, City of Westminster
2020.06 - 2020.10
- Planned, developed and implemented robust PR strategies to manage brand reputation.
- Supported advertising and marketing efforts with illustrative material.
- Partnered with advertising teams to develop branded messaging.
Care Assistant
Helping Hands
Richmond, Richmond upon Thames
2020.04 - 2020.07
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Organised activities and exercises to promote physical and mental well-being.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Updated families regularly on patient progress and treatment plan changes.
- Assisted with medicine and stock counting, ordering and replenishing.
On Stage Swing - The Bodyguard The Musical
Michael Harrison & David Ian
UK Tour
2019.07 - 2020.02
- Attended auditions and casting calls to auditions for roles.
- Rehearsed lines and choreography on stage with other cast members.
- Learnt and executed up to eight different roles, being able adaptable to each on demand.
- Discussed roles with director and choreographer to improve overall show performance.
- Worked with other crew members responsible for costumes and makeup.
- Developed stage characters to completely embody acting roles.
- Interpreted director's notes and incorporated feedback into performances.
Ensemble - Bodyguard Das Musical
VBW
Vienna , Austria
2018.07 - 2019.07
- Coordinated with choreographers to refine movements and properly enact intended performance.
- Attended daily rehearsals to perfect dance routines and movements in multiple roles.
- Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
- Picked up choreography moves easily, immediately incorporating changes in choreography or new moves by staying flexible.
- Performed live on stage during musical productions.
Fitness Instructor
Barrecore
London
2018.01 - 2022.05
- Inspired positive lifestyle changes through continued motivation and support to help clients achieve desired weight.
- Developed engaging personal training sessions, helping clients to achieve fitness goals through bespoke exercise programmes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Facilitated safe warm-up and cool-down routines to maintain first-class safety during workouts.
- Increased client retention rates through well-planned and exceptionally executed fitness classes.
- Adjusted clients fitness techniques, emphasising proper form to minimise potential injuries.
- Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
- Assisted clients with injury management to maintain optimum health and fitness.
- Provided 1:1 personal fitness training and regular goal-setting to help clients achieve fitness goals.
Client Advisor
Barrecore
London
2017.01 - 2022.03
- Acted as first point of contact within service team to manage client queries.
- Fostered positive customer outcomes by tactfully challenging existing processes and optimising initiatives to meet clients' needs
- Utilised the Mind Body app to generate renewal terms for existing and prospective customers.
- Delivered first class customer service in fast-paced telephony role since.
Musical Theatre & Jazz Technique Teacher
Emil Dale Academy
Hitchin, Hertfordshire
2017.09 - 2020.07
- Inspired and encouraged students to explore different types of dance for creative expression.
- Planned sessions based on set curriculum, student goals and individual preferences for relevant and interesting classes.
- Prepared and delivered carefully crafted lessons to introduce students to dance technique and positions.
- Prepped students for formal auditions and exams, helping students to achieve success.
- Upheld all studio guidelines and legal requirements.
- Cultivated strong sense of teamwork, respect and support to encourage student commitment and participation levels.
- Choreographed dances, tailoring routines to meet different styles and levels of ability.
- Gave personalised feedback to help individuals improve performance and identify areas for further practice.
- Explained and demonstrated complex dance moves and techniques, breaking up long sequences to aid memorisation.
- Helped to increase participant confidence by leading guided demonstrations and facilitating controlled and free practice.
- Implemented class rules, promoted mutual respect and used gentle discipline for productive and punctual classes.
- Prepared students for auditions and exams.
Customer Service Advisor
Nordic Style Wimbledon
Wimbledon, Merton
2017.01 - 2018.11
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
Dance and Performing Arts Teacher
PQA
London
2017.01 - 2018.01
- Utilised different styles of teaching to accommodate students of differing abilities.
- Explained and demonstrated complex dance moves and techniques, breaking up long sequences to aid memorisation.
- Cultivated strong sense of teamwork, respect and support to encourage student commitment and participation levels.
- Planned sessions based on set curriculum, student goals and individual preferences for relevant and interesting classes.
- Gave personalised feedback to help individuals improve performance and identify areas for further practice.
- Implemented class rules, promoted mutual respect and used gentle discipline for productive and punctual classes.
Resident Choreographer
Stage Entertainment
London
2016.05 - 2018.09
- Taught choreography to new and current cast members, participating in rehearsals to ensure dance techniques and routines were memorised.
- Developed new choreography for shows and organised rehearsals with team members.
- Supported the cast and company to execute live performances for audiences.
- Tweaked performances to adapt to different locations, sets and audiences.
- Worked on multiple projects simultaneously whilst maintaining exceptional quality work.
- Collaborated with production directors to coordinate music production.
Fitness Instructor
GymBox
London
2016.01 - 2018.08
- Inspired positive lifestyle changes through continued motivation and support to help clients achieve desired weight.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Facilitated safe warm-up and cool-down routines to maintain first-class safety during workouts.
- Increased client retention rates through well-planned and exceptionally executed fitness classes.
- Cultivated positive relationships with participants by interacting with groups during classes.
- Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
- Encouraged client participation in classes, improving progress towards specified fitness goals.
- Cultivated positive relationships with participants by interacting with groups during fitness classes.
Client Services Manager
1Rebel UK
London
2016.01 - 2016.11
- Coordinated department schedules to maximise coverage during peak hours.
- Check clients into their desired classes and ensure they have the necessary equipment.
- Responded to customer requests with friendly, knowledgeable service and support.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Waitress/Hostess
Dirty Bones
London
2016.03 - 2023.11
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Coordinated with waiters regarding special requests and sitting arrangements.
Singer/Dancer
Stiletto Entertainment
Cruise Ship, World Wide
2014.05 - 2016.06
- Sang and danced in creative ensembles for cruise ship audiences.
- Picked up choreography moves easily, immediately incorporating changes in choreography or new moves by staying flexible.
- Worked with dance instructors to design and modify choreography.
- Interacted with guests in and out of shows to answer questions and promote dancing.
- Attended rehearsals for creating new productions.
- Attended daily rehearsals to perfect dance routines and movements in multiple roles.
- Coordinated with choreographers to refine movements and properly enact intended performance.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Met passengers at entrance, verified tickets and directed individuals to locations.
Dance and Performing Arts Teacher
Stage Coach
London
2013.07 - 2017.01
- Worked successfully for numerous stagecoach branches.
- Upheld all studio guidelines and legal requirements.
- Explained and demonstrated complex dance moves and techniques, breaking up long sequences to aid memorisation.
- Utilised different styles of teaching to accommodate students of differing abilities.
Able and Cole Marketing Agent
RSVP
Canary Wharf, Tower Hamlets
2013.01 - 2014.01
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Attended regular product training to enhance customer advice.
Waitress
Hot Pink
Wimbledon, Merton
2013.01 - 2014.01
- Created a friendly, welcoming atmosphere to encourage positive guest experiences to increase profitability.
- Served meals and drinks with professionalism, creating the atmosphere in which the business desired.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided a courteous service, maximising positive customer satisfaction ratings.
Dance and Performing Arts Teacher
Tyne Theatre Stage School
Newcastle upon Tyne
2006.09 - 2010.09
- Educated children & young adults aged 3-18 in dance and performing arts.
- Upheld all studio guidelines and legal requirements.
- Managed facilities and equipment in good working order.
- Managed the maintenance of costumes and accessories.
- Maintained necessary documentation to record attendance, class activities, student progress and payments.
- Cultivated strong sense of teamwork, respect and support to encourage student commitment and participation levels.
- Explained and demonstrated complex dance moves and techniques, breaking up long sequences to aid memorisation.
- Utilised different styles of teaching to accommodate students of differing abilities.
- Prepped students for formal auditions and exams, helping students to achieve success.
- Inspired and encouraged students to explore different types of dance for creative expression.
- Gave personalised feedback to help individuals improve performance and identify areas for further practice.
Silver Service Waitress
Close House Hotel
Newcastle upon Tyne
2007.01 - 2010.01
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Proactively responded to customers' dining needs.
- Adhered to traditional standards of silver service including guest seating and table setting.
- Presented tables in line with company standards.
- Established positive rapport with guests through confident and professional customer service in luxury dining environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
Education
Bachelor of Arts - Musical Theatre
London Studio Centre
London 2010.09 - 2013.07
Diploma of Counselling Skills - Therapeutic Counselling
Langley Therapy
Leighton Buzzard, Central Bedfordshire 2020.09 -
Skills
- Musical Theatre
- Student motivation
- Performance background
- Classroom management
- Organised scheduling
- Inspiring leadership style
- Student and parent relations
- Programme development and management
- Group and individual instruction
- Clear communication
- Mentoring
- Expert communicator
- Practical problem solver
- Quality management care team member
- Empathetic communicator
- Learning modalities
- Active listening
- Transferable skills
Languages
English
Native
Timeline
Dance Captain - Mamma Mia!
Little Star
2021.07 - Current
Diploma of Counselling Skills - Therapeutic Counselling
Langley Therapy
2020.09 -
Welcome Ambassador
Network Rail
2020.06 - 2020.10
Care Assistant
Helping Hands
2020.04 - 2020.07
On Stage Swing - The Bodyguard The Musical
Michael Harrison & David Ian
2019.07 - 2020.02
Ensemble - Bodyguard Das Musical
VBW
2018.07 - 2019.07
Fitness Instructor
Barrecore
2018.01 - 2022.05
Musical Theatre & Jazz Technique Teacher
Emil Dale Academy
2017.09 - 2020.07
Client Advisor
Barrecore
2017.01 - 2022.03
Customer Service Advisor
Nordic Style Wimbledon
2017.01 - 2018.11
Dance and Performing Arts Teacher
PQA
2017.01 - 2018.01
Resident Choreographer
Stage Entertainment
2016.05 - 2018.09
Waitress/Hostess
Dirty Bones
2016.03 - 2023.11
Client Services Manager
1Rebel UK
2016.01 - 2016.11
Fitness Instructor
GymBox
2016.01 - 2018.08
Singer/Dancer
Stiletto Entertainment
2014.05 - 2016.06
Dance and Performing Arts Teacher
Stage Coach
2013.07 - 2017.01
Able and Cole Marketing Agent
RSVP
2013.01 - 2014.01
Waitress
Hot Pink
2013.01 - 2014.01
Bachelor of Arts - Musical Theatre
London Studio Centre
2010.09 - 2013.07
Silver Service Waitress
Close House Hotel
2007.01 - 2010.01
Dance and Performing Arts Teacher
Tyne Theatre Stage School
2006.09 - 2010.09