Natalie O'Rourke

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• Introduced motivational success recognition scheme.
• Analysed operations to improve restaurant efficiency and service levels.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Organised special events and functions, including receptions, parties and corporate lunches.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Ensured high performance standards through regular staff training.

• Greet guests in a pleasant and courteous manner.
• Handled cash and card transactions and balanced cash drawer at the end of each shift.
• Worked as part of a team to keep the dining room clean and organised during busy hours.
• Implemented a new upselling strategy that resulted in a 20% increase in sales.
• Worked a flexible schedule including evenings, weekends, and holidays.

• Demonstrated exceptional and up-to-date knowledge of menu items and daily specials when managing guest queries.
• Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
• Followed food hygiene and safety procedures in line with requirements.
• Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.

• Welcomed guests with warmth and professionalism to establish positive first impressions.
• Resolved customer issues calmly and professionally to maintain satisfaction.
• Produced and finalised bills and provided receipts to customers.
• Prepared dining room for special functions.
• Maintained clean and orderly reception area to uphold brand standards.

• Stocked, replenished and organised shelves to ensure consistent levels of product availability.
• Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
• Continuously improved product knowledge to maintain highest levels of service quality.
• Operated cash registers with accuracy and processed cash and card transactions.

• Inspected cleaning quality to achieve pristine standards.
• Delivered constructive feedback to improve cleaning staff performance.
• Guided staff to handle chemical solutions in line with COSHH.
• Oversaw cleaning for multiple clients and sites.