Natalie Orme
Tamworth ,Staffordshire
Summary
Results-driven professional with expertise in customer relations management, sales techniques, and business growth strategies. Demonstrates a strong focus on performance optimisation and organisational awareness to drive measurable success. Skilled in resilience under pressure, maintaining integrity and ethics while fostering sustainable business development. Committed to leveraging sales-focused strategies to achieve long-term growth and operational excellence. Take great pride in my work. Communicates well at all levels and able to form working relationships quickly with a wide range of people. Highly motivated and confident at meeting new people.
Overview
27
27
years of professional experience
2003
2003
years of post-secondary education
Work history
Area Sales Manager
Trade Choice Carpet and Flooring
Birmingham , West Midlands
2012.02 - Current
- Build and maintain strong relationships with customers.
- Resolve customer complaints or issues to ensure satisfaction and retention.
- Identify market opportunities and develop plans to increase market share.
- Set clear targets, monitor performance to perform and exceed goals.
- Monitor competitor activities an adjust sales strategies accordingly.
Mortgage & Protection Advisor
Santander UK
Leicester, Leicester
2009.10 - 2012.02
- To advise customers on their mortgage and protection needs.
- Delivered exceptional service for positive client testimonials.
- Consistently met targets without compromising on quality of service delivered.
- Ensured compliance with industry regulations through meticulous document management.
- Handled sensitive information discretely, maintaining high levels of confidentiality.
- Conducted detailed financial assessments, ensuring accurate loan recommendations.
- Enhanced customer satisfaction by providing expert mortgage advice.
- Provided comprehensive protection advice, promoting financial security for clients.
- Maintained strong professional relationships for repeat business.
- Utilised up-to-date market knowledge to offer relevant product suggestions.
- Developed tailored solutions, addressing unique client needs effectively.
Personal banking advisor
Santander UK
Nuneaton, Warwickshire
2008.06 - 2009.10
- Managed high volume of daily transactions quickly and accurately; ensured operational efficiency.
- Educated customers about various banking services and products, increasing their financial literacy.
- Cultivated a professional and friendly bank environment, promoting customer comfort and trust.
- Offered tailored solutions to clients based upon their specific circumstances-improved customer experience.
- Provided exceptional customer service to exceed client expectations.
- Liaised regularly with other departments for seamless service delivery across all areas of the bank.
- Resolved customer queries promptly and professionally, improving overall service quality.
Loan Officer
Ocean Finance
Tamworth , Staffordshire
2002.12 - 2008.04
- Assessed and analysed customer's financial status for loan eligibility.
- Conducted risk assessments, minimising potential losses.
- Reviewed credit reports, resulting in improved decision-making process.
- Ensured compliance with lending legislation to maintain company reputation.
- Maintained confidentiality with sensitive information to uphold client trust.
- Negotiated repayment plans ensuring borrower ability to repay loans.
- Achieved high customer satisfaction rating through courteous service.
- Worked directly with clients during entire loan process, improving experience.
- Frequently updated knowledge on latest lending regulations, maintaining compliance.
- Coordinated closely with underwriters to expedite loan processing time.
Bank cashier
Lloyds TSB
Nuneaton, Warwickshire
1999.07 - 2002.11
- Maintained confidentiality to ensure client trust.
- Managed cash transactions for streamlined banking operations.
- Verified cheques, ensuring error-free transactions.
- Followed security procedures, minimising risk of theft and fraud.
- Balanced daily accounts for accurate record-keeping.
- Improved efficiency with accurate money counting.
- Processed bank transfers accurately to avoid discrepancies.
- Provided change and receipts promptly, increasing transaction speed.
- Operated cash machines smoothly to expedite processes.
- Cross-sold bank products to meet customer needs.
- Kept tidy work area, enhancing bank's professional image.
- Conducted end-of-day reconciliation, ensuring financial accuracy.
- Assisted customers with queries, improving overall experience.
- Stayed current on banking regulations for compliance.
- Enhanced customer satisfaction by providing excellent service.
- Sorted and counted currency efficiently, reducing downtime.
- Prevented fraud by verifying customer identities and validating transaction details.
Secretary
W A Engineering
Atherstone, Warwickshire
1999.01 - 1999.06
- Scheduled appointments for executive management team.
- Created a systematic filing system, ease of document retrieval was achieved.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Liaised with other departments to ensure smooth inter-departmental communications.
- Facilitated efficient communication by managing correspondence via post and email.
- Improved client relationships through professional telephone etiquette.
- Prioritised workload to meet tight deadlines.
Education
CeMap - Mortgage Advice and Practice
IFS School of Finance
Canterbury, Kent 2009.01 - 2010.01
Fisa Foundation Course - Finance
FISA
Sleaford, Lincolnshire 2003.01 - 2003.12
A-Levels - English
Belgrave High School
Tamworth, Staffordshire 1997.09 - 1999.06
A-Levels - Art
Belgrave
Tamworth, Staffordshire 1997.09 - 1999.06
GCSEs -
Belgrave High School
Tamworth, StaffordshireSkills
- Customer relations management
- Sales focused
- Business growth strategies
- Performance optimization
- Organizational awareness
- Sales techniques and strategies
- Resilience under pressure
- Integrity and ethics
Affiliations
- Netball
- Swimming
- Pilates
Timeline
Area Sales Manager
Trade Choice Carpet and Flooring
2012.02 - Current
Mortgage & Protection Advisor
Santander UK
2009.10 - 2012.02
CeMap - Mortgage Advice and Practice
IFS School of Finance
2009.01 - 2010.01
Personal banking advisor
Santander UK
2008.06 - 2009.10
Fisa Foundation Course - Finance
FISA
2003.01 - 2003.12
Loan Officer
Ocean Finance
2002.12 - 2008.04
Bank cashier
Lloyds TSB
1999.07 - 2002.11
Secretary
W A Engineering
1999.01 - 1999.06
A-Levels - English
Belgrave High School
1997.09 - 1999.06
A-Levels - Art
Belgrave
1997.09 - 1999.06
GCSEs -
Belgrave High School