Natalie O'Hare
Liverpool,Merseyside
Summary
Hardworking individual, with extensive expertise supporting young people and families through improved attendance and attainment. Using outstanding communication and relationship-building abilities to effectively transform educational experiences and aid establishment progress towards consistent absence reduction. Demonstrates proficiency in the Microsoft Office Suite and a proven ability to quickly learn new systems and processes.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Attendance Officer
Dixons Academy Trust
Liverpool, Merseyside
04.2023 - Current
- Liaise with parents and teachers for improved student attendance.
- Foster positive relationships with students, resulting in better academic outcomes.
- Assess students' needs to provide appropriate intervention strategies.
- Improved parent-school relationship by mediating disputes and misunderstandings.
- Issue Fixed Penalty Notices.
- Liaise with outside agencies.
Receptionist
Dixons Fazakerley Academy
Liverpool, Merseyside
04.2022 - 04.2023
- Upheld confidentiality with sensitive information handling procedures.
- Assisted with administrative tasks, improving overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained an organised reception area for a professional business environment.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
Customer advisor
Royal Bank of Scotland
Liverpool
06.2015 - 03.2019
- Resolved customer complaints effectively, maintaining brand reputation.
- Delivered personalised service to each client, fostering trust and loyalty.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.BEREAVE
- Managed challenging situations demonstrating resilience under pressure.
- Delivered compassionate support to grieving families by coordinating bereavement services.
- Collaborated with funeral directors to ensure smooth running of ceremonies.
- Maintained confidential case documentation in line with data protection regulations.
Customer service officer
Lloyds Banking Group
Liverpool, Merseyside
01.2015 - 06.2015
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Delivered high-quality service with attention to detail and professionalism.
- Met daily targets by efficiently managing workload within set timelines.
- Utilised strong communication skills for handling customer complaints effectively.
- Facilitated smooth transactions by accurately processing sales and payments.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
Customer services advisor
Groupon
Liverpool, Merseyside
06.2014 - 01.2015
- Promoted brand loyalty by addressing and resolving complex issues swiftly and effectively.
- Conducted regular follow-ups post resolution, fostering a more personalised service.
- Strengthened communication with clients through efficient telephone etiquette.
- Improved efficiency by regularly updating knowledge about company policies and procedures.
- Handled customer queries via telephone and email, ensuring clear communication.
Customer advisor
Home Retail Group
Widnes, Halton
12.2009 - 05.2012
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Assisted customers in product selection, resulting in increased sales.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Achieved higher customer retention through consistent follow-ups and updates.
Education
GCSEs -
Halton High School
Runcorn 09.1998 - 06.2003
BTEC - Care
Halton College
Runcorn 09.2003 - 06.2004
Skills
- Record-keeping
- Quick Learner
- Attendance strategy development
- Customer Service
- Microsoft Office Suite
Affiliations
- In my spare time I enjoy being outdoors with my husband and 3 children.
Certification
First Aid
Timeline
Attendance Officer
Dixons Academy Trust
04.2023 - Current
Receptionist
Dixons Fazakerley Academy
04.2022 - 04.2023
Customer advisor
Royal Bank of Scotland
06.2015 - 03.2019
Customer service officer
Lloyds Banking Group
01.2015 - 06.2015
Customer services advisor
Groupon
06.2014 - 01.2015
Customer advisor
Home Retail Group
12.2009 - 05.2012
BTEC - Care
Halton College
09.2003 - 06.2004
GCSEs -
Halton High School
09.1998 - 06.2003
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