Natalie Newman

Managed over 30 accounts effectively.

• Supported logistics planning and stock management processes.
• Assisted in label creation and specification set-up.
• Facilitated communication across departments.
• Provided excellent customer service to enhance satisfaction.
• Coordinated team efforts for successful project execution.
• Conducted staff training sessions to improve productivity.
• Oversaw account management to strengthen client relationships.
• Handled customer concerns to build loyalty.
• Generated reports to demonstrate performance metrics.
• Assist clients in actualising innovative designs, enhancing creativity and satisfaction in their projects.

• Initiated contact with new customers and prospects to establish needs and progress sales process.
• Managed business pipelines efficiently, nurturing leads and recording communications.
• Established long-lasting customer relationships to maximise sales opportunities and repeat business.
• Increased client retention by building rapport and establishing customer trust.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Successfully generated new business via telephone sales, achieving profit growth targets.
• Trained junior agents on customer service excellence, boosting customer satisfaction rates.
• Acted as first point of contact for customer issues and queries.
• Smoothened customer onboarding experience, providing superior level of customer care.

• Provided customers with knowledgeable and timely responses to questions and concerns.
• Broke down objections using friendly, persuasive strategies.
• Contacted private individuals or businesses by telephone to solicit sales.
• Maintained and recorded customer information in a database.
• Developed at least 2 new leads each day.
• Increased client retention by building rapport and establishing customer trust.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Improved call metric standards to exceed performance KPI targets.
• Trained junior agents on customer service excellence, boosting customer satisfaction rates.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Successfully generated new business via telephone sales, achieving profit growth targets.
• Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
• Used targeted questioning techniques to determine customer needs and appropriate support.
• Smoothened customer onboarding experience, providing superior level of customer care.
• Acted as first point of contact for customer issues and queries.

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Produced management team reports on account health and target delivery.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Collected customer feedback to help drive continuous improvement across products and service delivery.
• Contacted prospective clients and warm leads to generate new customers.
• Determined client needs to help tailor onboarding experience and identify cross-selling opportunities.
• Engaged customers in regular communications by acting as assigned point of contact.