Natalie Lewin

• Enhanced client satisfaction with efficient handling of appointments and consultations.
• Led and coordinated the hospital managing veterinary surgeons and nurses to ensure high standards of clinical care and efficiency.
• Trained junior nursing staff, enhancing professional skill development.
• Liaised with clients about pet health concerns; eased anxieties and promoted understanding.
• Handled emergency cases effectively, ensuring immediate attention and care.
• Monitored animal health, resulting in improved recovery rates.

• Provided cover for sickness. holiday, maternity and vacancies in both hospitals and small practice settings.
• Facilitated a high level of communication between recruiters and employers for a smooth transition into employment was reached.
• Handled administrative tasks such as appointment scheduling and record keeping efficiently improving clinic's operations flow.

Selected placements

• "Medivet Hospital Hendon - London ( 3 month placement Feb 2024)
• The Vet Whetstone - London (4 month placement Oct 2023)
• Goddard Veterinary Group - London (Over 1 year placement March 2022)

Selected practices:

• Well House Vets - Crowborough (4 month placement Oct 2021)
• St Annes Veterinary Hospital - Eastbourne (6 month placement April 2021)

• Cooperated closely with other team members to meet and exceed guests' expectations.
• Adapted swiftly to changing situations for uninterrupted service quality.
• Handled complaints effectively, resulting in increased customer satisfaction.