Natalie Lawless
Walkden ,Manchester
Summary
A highly organised and reliable professional known for honesty, discretion, and maintaining confidentiality. Demonstrates strong leadership and problem-solving abilities, with a passion for multitasking and hyper-fixation due to ADHD. Proficient in Microsoft Word, PowerPoint, and Excel, with excellent communication skills and a proven track record as a team player. Committed to leveraging these skills to drive success in future roles.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Work history
Personal administrative assistant
JLR
Swinton, Manchester
08.2025 - Current
- Maintained confidentiality whilst handling sensitive documents and information.
- Arranged travel logistics, enhancing company's ability to conduct business smoothly.
- Prioritised workload effectively, maintaining high productivity even under pressure.
- Demonstrated initiative by taking on additional responsibilities during peak periods.
- Delivered exceptional customer service through professional interaction with clients via phone and email.
- Coordinated scheduling of appointments, reducing instances of overlap or conflicts.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Opened and routed business parcels and letters.
- Increased sales by 10%
- Documented financial transactions in excel and classified each with correct code.
HLTA 4 class Teacher
Salford Council
Salford, Manchester
11.2017 - 12.2025
- Preserved the confidentiality of student records and information at all times whilst being discreet adhering to GDPR policy and schools own policy.
- Maintained up-to-date records of each student's academic progress and attendance.
- Offered emotional support for students dealing with personal challenges or difficulties.
- Promoted inclusion within the classroom, ensuring equal opportunities for all learners.
- Communicated effectively with parents regarding students' progress and behaviour issues.
- Prepared detailed reports on each pupil's performance at end of term meetings.
- Introduced technology-based teaching tools to enhance the learning experience.
- Assisted in organising school trips, providing pupils with enriching experiences outside the classroom.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives. Collected, analysed and tracked data on student progress.
- Encouraged a love of learning in students of varying abilities, enhancing positive educational experiences.
- Made positive differences to pupil confidence and happiness through nurturing support and care. Taught multiple subjects to students with intellectual or emotional disabilities..
- Offered counselling to help students deal with academic, personal, or behavioural issues.
- Advised, criticised and encouraged students to develop abilities.
Room leader
First steps Playgroup
Walkden , Manchester
05.2010 - 08.2017
- Ensured child records were consistently up-to-date, accessible to nursery team and maintained to high standard.
- Ensured full compliance to internal policies and procedures in alignment with external legislation and regulations of governing bodies.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Developed child-centred programmes, promoting social and intellectual growth.
- Enhanced children's learning experience by implementing creative play and interactive activities.
- Interacted positively with children at all times, fostering trust and respect.
- Improved overall childcare service through rigorous adherence to Ofsted regulations.
- Managed team of staff to ensure effective running of the room.
- Ensured safety of all children under care whilst maintaining a stimulating environment.
- Fostered strong relationships with parents for improved communication and understanding.
- Provided support and guidance to less experienced members of staff.
- Dealt effectively with behavioural issues, resulting in a harmonious environment.
- Implemented age-appropriate activities for cognitive development enhancement.
Repairs administrator
Salford City Council
Eccles, Salford
12.2004 - 11.2006
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Streamlined office operations by implementing efficient administrative procedures.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed up to 40 Calls per day
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Education
GCSEs - English
Walkden High school
Walkden, Salford 09.1997 - 07.2002
A-Levels - Performing Arts and Media
Pendleton College
Salford 09.2002 - 06.2004
NVQ Level 2 and NVQ level 3 - Beauty Therapy/ massage
Worsley College
Worsley, Salford 09.2010 - 05.2012
NVQ Level 2, NVQ Level 3 - Young people and Children's workforce
Worsley College
Walkden, Salford 09.2012 - 09.2014
NVQ Level 4 - Teaching
University of Salford
Salford 09.2020 - 07.2021
Skills
Honest, reliable and trustworthy
Discreet and maintains confidentiality at all times
ADHD- passionate, hyper fixated , multi tasking , Highly organised
Strong Leader
Problem solving
Proficient communicator
Team player
Microsoft Word
Microsoft Power point
Microsoft Excel
References
Sarah Jones
Assistant Headteacher
T: 07806816696
E: Sarah.jones@thelinkeducationtrust.co.uk
Joshua Morrissey
Owner, Manager
T: 07940567274
E: Josh Taher04@gmail.com
Timeline
Personal administrative assistant
JLR
08.2025 - Current
NVQ Level 4 - Teaching
University of Salford
09.2020 - 07.2021
HLTA 4 class Teacher
Salford Council
11.2017 - 12.2025
NVQ Level 2, NVQ Level 3 - Young people and Children's workforce
Worsley College
09.2012 - 09.2014
NVQ Level 2 and NVQ level 3 - Beauty Therapy/ massage
Worsley College
09.2010 - 05.2012
Room leader
First steps Playgroup
05.2010 - 08.2017
Repairs administrator
Salford City Council
12.2004 - 11.2006
A-Levels - Performing Arts and Media
Pendleton College
09.2002 - 06.2004
GCSEs - English
Walkden High school
09.1997 - 07.2002