Natalie Lamb
Liverpool
Summary
Experienced hospitality professional with a proven track record of progression from sales assistant to supervisor. Seeking to leverage customer care expertise in the beauty retail sector. Strong team player with the ability to work independently and adapt to changing environments. Committed to delivering high-quality, customer-focused service and achieving targets.
I have enjoyed working on a bar and getting to experience multiple events all with an own unique approach to them which I’ve enjoyed. Bar work is something I enjoy as I get to talk to the public and make a night out an experience for them. Being a social person I enjoy talking to customers.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Bartender
Burn everything events
Liverpool, Merseyside
06.2025 - Current
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Collaborated with team members to provide seamless service during busy periods.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Welcomed guests with friendly conversation and fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
SWQA TESTER
Sony
Liverpool, Merseyside
01.2019 - 06.2019
- Enforced best practices within the team enhancing overall productivity.
- Executed compatibility tests across various platforms for optimal functionality.
- Facilitated training sessions for new testers, promoting a culture of continuous learning.
Sales Assistant
Footlocker
Liverpool
06.2017 - 01.2019
- Customer care
- Working effectively towards and achieving KPI targets
- Working to commission
- Promotion of products that would enhance the customer experience
- Cash handling/operating till
- Personal Achievement: Within weeks of starting this role, I was commended for continually tracking above the companies’ daily target rate
Team Leader/Supervisor
Subway
Liverpool
02.2017 - 06.2017
- Responsible for organising shift timetables for team
- Dealt sensitively with complaints, ensuring customers felt fully supported throughout, I ensured each issue was dealt with quickly, or passed onto the appropriate department
- Managed and motivated teams to increase sales
- Recruited and trained staff
- Ordered stock
- Inputted orders and deliveries, matching to store supplies
Team Member
McDonald’s
Liverpool
07.2015 - 09.2015
- Greeted customers and supported them with their choices
- Took orders and inputted selections into the restaurant’s computer systems
- Maintained a fast speed of service, especially during rush times
- Washed and disinfected kitchen appliances, work surfaces, floors and walls
- Unloaded deliveries, and ensured they were stored appropriately
Team Member/Sandwich Artist
McDonald’s and Subway
Liverpool
03.2014 - 07.2015
- Welcomed customers and took orders
- Prepared food neatly, according to formula, and in a timely manner
- Adhered to the companies’ food handling, safety and hygiene standards during food preparation, service and clean up
- Prepared food, burgers, made sandwiches
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Removed and recycled all waste from the kitchen with as little disruption as possible
Education
NVQ Level 2 - Extended Certificate in Health and Social Care
Gateacre comprehensive school
Liverpool 09.2011
GCSEs - Catering
Gateacre comprehensive school
Liverpool 09.2011
NFCE CACHE LEVEL 2 - Support work in schools and colleges
Realise training limited
Liverpool 12.2025
In-house training - Health and Safety/Food Hygiene
GCSE passes - English, Mathematics, Science, IT, French
Level 3 - ICT
Gateacre comprehensive school
Liverpool 09.2011
Skills
- Excellent customer service skills - demonstrated patience, attentiveness and knowledge of product in a timely manner, ensuring customer needs were met
- Effective communicator – welcoming customers, dealing with customer orders and queries
- Hard working – received positive feedback for my ‘can do’, positive attitude
- Experienced and successful in promoting products that would enhance customer satisfaction-ie recommending special offers
- Excellent attendance and punctuality
- Team member-worked effectively with colleagues to ensure customer satisfaction
- Physically fit – I am a keen swimmer and attend the gym regularly
- Able to remain calm under pressure – During very busy periods in food outlets, I received positive feedback of my calm, soothing manner
- Flexible: Accustomed to working different shift patterns as required
- Thorough understanding of health and safety, and food hygiene policies and procedure
- Excellent computer skills using a variety of systems and packages inc stock ordering systems, data input, and Microsoft Office
- Serving temperatures knowledge
References
- Jan, Kingsley, Supervisor at McDonald’s, 0151 259 2700, McDonald’s
- Joanne, Sims, Teacher at Gateacre School, admin@gateacre.org, 0151 363 1111, Gateacre School
Hobbies and Interests
I enjoy art and crafts, and have a particular interest in make-up and beauty. I love face painting, am self-taught; and enjoy practicing my craft at family and friends’ parties. I have a passion for classic films, in particular any films from the 1980s. I enjoy the fashions and ‘look’ from this era. I enjoy swimming and attend my local gym regularly. I love to spend time with my young daughter, going for walks and exploring nature in Liverpool’s lovely parks.
Languages
French
Intermediate
B1
Certification
Food and safety hygiene
NFCE Cache Level 2 Support work in Schools and colleges
French
Timeline
Bartender
Burn everything events
06.2025 - Current
SWQA TESTER
Sony
01.2019 - 06.2019
Sales Assistant
Footlocker
06.2017 - 01.2019
Team Leader/Supervisor
Subway
02.2017 - 06.2017
Team Member
McDonald’s
07.2015 - 09.2015
Team Member/Sandwich Artist
McDonald’s and Subway
03.2014 - 07.2015
In-house training - Health and Safety/Food Hygiene
GCSE passes - English, Mathematics, Science, IT, French
NVQ Level 2 - Extended Certificate in Health and Social Care
Gateacre comprehensive school
GCSEs - Catering
Gateacre comprehensive school
NFCE CACHE LEVEL 2 - Support work in schools and colleges
Realise training limited
Level 3 - ICT
Gateacre comprehensive school