Summary
Overview
Work history
Education
Skills
REFERENCES
PERSONAL INTERESTS
Timeline
Generic

NATALIE LACEY

Suffolk,Norfolk & Cambridgeshire

Summary

Dynamic and results-driven professional with a robust skill set in training, coaching, and mentoring, complemented by extensive expertise in restaurant management and project & event management. Demonstrates exceptional business operations acumen, risk management proficiency, and commercial awareness. Adept at health & safety management and social media marketing, showcasing strong leadership and people & communication skills. Known for accountability, confidence, flexibility, reliability, and genuine interpersonal interactions. Committed to leveraging these competencies to drive organisational success and foster growth within dynamic environments.

Overview

29
29
years of professional experience

Work history

Vocational Trainer & Assessor

HIT Training
Suffolk, Norfolk & Cambridgeshire
06.2023 - 01.2026
  • Delivering Apprenticeships in Hospitality FOH & BOH, Management & Leadership, Business Administration, Customer Service, Events Assistant & Retail.
  • Multi Site delivery within a 70 mile radius & remotely.
  • Collaborating & building strong professional relationships with local & nationwide businesses, managers, regulatory bodies, colleagues & apprentices to deliver exceptional service whilst maintaining standards & regulatory requirements.
  • Ensuring all regulatory & financial information is accurate, confidential & maintained for each learner, managing my own diary, KPIs, Health & Safety audits & completing personal administration.
  • Achieving KPI's & compliance above company objectives.
  • Current Clients Include-Newmarket Race Course- Ipswich Town FC-Ibis Hotels-Zizi-The Chestnut Group-The Hotel Folk-Connells Group-Unique Norfolk Venues-Norse Group-Compass

Assessor & Trainer

Lifetime Training
South Wales
10.2022 - 06.2023

Supervisor

Bills Restaurant
Bury St Edmunds
04.2019 - 01.2022

Assistant Manager and Front of House Staff

Carluccios
Bury St Edmunds
01.2016 - 01.2019

Restaurant Project Manager

KrazyHorse
Bury St Edmunds
01.2012 - 01.2016

Restaurant Owner

Laceys Bistro
Bury St Edmunds
01.2002 - 01.2007

Restaurant Manager

Cafe Rouge
Bury St Edmunds
01.1997 - 01.2002

Education

TQUK Level 3 Award - Assessing Vocationally Related Achievement

Skills

  • Training, Coaching & Mentoring
  • Restaurant Management
  • Project & Event Management
  • Business Operations
  • Risk Management
  • Commercial Awareness
  • Health & Safety Management
  • Social Media Marketing
  • Self Motivated
  • People & Communication Skills
  • Leadership
  • Accountability
  • Confidence
  • Flexible & Reliable
  • Genuine

REFERENCES

Available on request.

PERSONAL INTERESTS

Solo Travel, Mental Health & Wellbeing, Personal Development, Foodie, Holistic Therapies

Timeline

Vocational Trainer & Assessor

HIT Training
06.2023 - 01.2026

Assessor & Trainer

Lifetime Training
10.2022 - 06.2023

Supervisor

Bills Restaurant
04.2019 - 01.2022

Assistant Manager and Front of House Staff

Carluccios
01.2016 - 01.2019

Restaurant Project Manager

KrazyHorse
01.2012 - 01.2016

Restaurant Owner

Laceys Bistro
01.2002 - 01.2007

Restaurant Manager

Cafe Rouge
01.1997 - 01.2002

TQUK Level 3 Award - Assessing Vocationally Related Achievement

NATALIE LACEY