Natalie Klein
Lyndhurst,Hampshire
Summary
Experienced professional with a background in customer service and account management, building long term profitable relationships. Committed to enhancing customer satisfaction through comprehensive assessments and strategic initiatives. Adept at multitasking efficiency, brand awareness development, and product knowledge.
Demonstrates proficiency in customer database administration, issue resolution, and Microsoft Office suite.
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Key Account Manager
Mauveworx Ltd.
Ferndown, Dorset
01.2022 - Current
- Company Overview: Mauvewrox is a family print company which works with some of the biggest bands in the UK’s
- As an Account Manager I work with a wide array of clients managing a portfolio of circa £1.5 million a year. This includes client Coke, Monster, Communisis and ITG.
- I am first point of contact to a number of the accounts, I will work with the team to establish their requirement through to final delivery of their project
- Additionally, I support the team with the on boarding on new clients, ensuring the highest level of service at all times
- Working closely with all departments to ensure the seamless delivery of projects of all sizes
- Creating quote for client and invoicing once job is delivered successfully
- Report on account and reviewing their performance
- Addressing/resolving client complaints
Internal Sales Executive / Account Manager
VGL (Vinyl Graphics Limited)
03.2019 - 12.2021
- Company Overview: VGL is a family run screen and digital print company with a reputation for quality and innovation serving some of the UK’s best loved brands
- As the Internal Sales Executive and Account Manager I was the first point of contact to a number of our large accounts, liaising internally with operations ensuring we meet the customer’s requirements
- Being a first point of contact to a number of the large accounts to ensure they receive a seamless service
- Assisting account manager/sales rep when they are out if the office, by entering quote requests, following up on jobs/enquiries, ensuring that the key account receive the service they expect and exceeding the expectations of the new customers
- Communicating with all areas of the organization to ensure projects are completed within the agreed time frames set by clients
- Processing orders ensuring the client requirements are fully understood by the art studio, production team and dispatch team
Unit Manager
Blue Hire Ltd.
Telford
07.2018 - 03.2019
- Company Overview: Blue Hire Ltd is an innovative young company that paved the way VR is used in the events industry
- As a Unit Manager I was responsible for managing the office and warehouse teams, ensuring the efficient delivery of the service offering to the customer
- Worked closely with the teams to improve processes and communication between the sales teams and the service delivery staff
- Worked with our customers to access and develop their projects to give them the best possible experience
- I developed training plans to ensure all staff were not only technically up to date but also to ensure that the company meets all statutory health and safety requirements
- I looked after the logistical elements and co-ordinate with the customer and other third parties ensuring the satisfactory fulfilment of the assignment
Event Manager
InComm Global
Southampton
10.2016 - 07.2018
- Company Overview: InComm has a proven track record for delivering the highest quality bespoke services to some of the world’s leading organisations for their IR, Event, Client and VIP conference calls
- Managing the coordinators and high-profile events to ensure everything ran smoothly
- Full understanding of the platform used for the conferences to best advise client on how their event will run
- On site visits with clients to manage the phonelines and operators, elevating stress from the organiser being the face of the company and being eyes on the ground
Head Waitress
Chewton Glen Hotel and Spa
New Milton
05.2016 - 10.2016
- Company Overview: Chewton Glen Hotel and Spa is one of the UKs premier 5 star hotels with busy restaurants and private dining facilities
- Main responsibility was to assist the Restaurant Manager in efficiently running each sitting throughout the day, be it in his absence or alongside him
- Checking the days bookings and function sheets to ensure they are up to date
- Creating the daily plan using ResDiary and opera, ensuring the private functions are covered
- Delegation of jobs roles and sections
- Preparing the restaurant for breakfast along with the team
- Cash-up and end of the day, daily handover and shift reports completed
- Preparation of the function room
- Ensuring that everything has been charged correctly before the guest receives the bill before taking payment
Education
BA Hons - Media Performance
University of Bedfordshire
09.2007 - 06.2010
Skills
- Build lasting relationships with clients
- Brand awareness development
- Product knowledge
- Multitasking efficiency
- Account management and Customer Service
- Customer database administration
- Microsoft office suite proficiency
- Customer satisfaction assessments
- Issue resolution
Affiliations
- Arts and crafts, traveling, gardening and interior decorating
References
References available upon request.
Timeline
Key Account Manager
Mauveworx Ltd.
01.2022 - Current
Internal Sales Executive / Account Manager
VGL (Vinyl Graphics Limited)
03.2019 - 12.2021
Unit Manager
Blue Hire Ltd.
07.2018 - 03.2019
Event Manager
InComm Global
10.2016 - 07.2018
Head Waitress
Chewton Glen Hotel and Spa
05.2016 - 10.2016
BA Hons - Media Performance
University of Bedfordshire
09.2007 - 06.2010
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