Natalie Hussick
Harold Hill,Essex
Summary
Driven individual with proactive approach to tasks and responsibilities. Possesses strong communication and teamwork skills, coupled with adaptability and problem-solving abilities. Aims to contribute positively to organizational goals and foster collaborative work environment.
Knowledgeable about contributing effectively to team environments, with strong communication and organizational skills. Bringing positive attitude, willingness to learn, and proactive approach to problem-solving. Ready to use and develop interpersonal, teamwork, and time-management skills.
Overview
11
11
years of professional experience
Work history
Bars Staff
Danbury Sports and Social Centre
06.2015 - 12.2025
- Welcomed guests warmly to establish positive first impressions.
- Delivered exceptional customer service by addressing patrons' inquiries effectively.
- Resolved customer complaints efficiently, enhancing guest satisfaction.
- Implemented health and safety protocols to ensure compliance with local regulations.
- Maintained cleanliness and organisation of bar area, fostering a welcoming atmosphere.
- Collaborated with team members for timely and accurate drink preparation.
- Demonstrated strong listening skills while interacting with guests and colleagues.
- Excelled in high-pressure environments as an effective team player.
Telephonist
Sunnydays Children's Fund
03.2015 - 03.2020
- Bringing success to families allowing children to take much needed crisis breaks.
- Provided exceptional customer service by addressing enquiries and resolving issues promptly.
- Maintained accurate records of all calls and messages to support organisational efficiency.
- Collaborated with team members to improve call handling processes and enhance service delivery.
- Trained new staff on telephone protocols and best practices for effective communication.
- Demonstrated patience and understanding when dealing with difficult callers resulting in effective conflict resolution.
- Prioritised tasks during peak times, leading to increased efficiency.
- Documented call details meticulously for future reference and follow-up actions.
- Handled sensitive information discretely adhering strictly to data protection guidelines.
- Contributed to Covid-19 safe environment, verifying clean and hygienic condition of switchboard and reception equipment.
- Managed incoming calls and directed them to appropriate departments to ensure efficient communication.
Education
GCSEs -
Kingswood School
Skills
- Strong problem-solving aptitude
- Customer focus
- Goods receiving procedures
- Understanding diversity
- Resilience and composure
- Constructive criticism
- Ethical standards
- Empathy and compassion
- Customer service experience
- Telephone etiquette
- Time efficiency
- Stress resilience
- Familiarity with key performance indicators
- Committed to maintaining data integrity
Custom
Available upon request
References
References available upon request.
Timeline
Bars Staff
Danbury Sports and Social Centre
06.2015 - 12.2025
Telephonist
Sunnydays Children's Fund
03.2015 - 03.2020
GCSEs -
Kingswood School