Natalie Horne
Bath,Somerset
Summary
I am a hard worker and a quick learner. With work experience at Waitrose and Partners, I feel I would excel in most job roles and I am eager and open to learning any new trade. I am a diligent shop team member skilled with money handling and customer questions. I can efficiently work with team members to keep customers happy and lines under control and I am focused on helping others with quality service for diverse needs.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Supermarket Assistant
Waitrose & Partners
Oundle, Peterborough
04.2021 - 07.2022
- I trained in many different roles around the store such as “front of house” at the Welcome desk which involved speaking to customers directly and resolving any issues they had
- I have handled cash transactions and processed loyalty cards, coupons and discounts at checkout.
- I am able to quickly build customer rapport, identify needs and make appropriate product recommendations to close sales and engage customers in pleasant conversations for personalised service.
- I can verify the customer's age for restricted items by checking their ID and delivering seamless checkout experiences throughout peak business hours, whilst maintaining customer satisfaction.
- I have practised safe and secure stock handling methods, reducing product damage and loss and maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- I am also able to maintain spotless store presentation through regular cleaning, organising and tidying.
- Working at Waitrose taught me to be organised, resilient, and communicative with my fellow partners, and I feel I have gained a level of confidence when it comes to interacting with customers.
Education
Bachelor of Science - Criminology
Bath Spa University
Bath 09.2022 -
Skills
- Retail operations
- Customer checkout
- Equipment maintenance
- Rapport building
- Promotions
- Customer service
- Cash management
- Returns
- Stock management
- POS Systems proficiency
Certification
Customer service (2 years)
Hospitality (2 years)
Retail sales (2 years)
Certifications and Licenses
Additional Information
- Eligible to work in the UK: Yes
Languages
English
Native
Timeline
Bachelor of Science - Criminology
Bath Spa University
09.2022 -
Supermarket Assistant
Waitrose & Partners
04.2021 - 07.2022
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