Natalie -preferred name - Tia Herbert
Experienced Office Manager and Administrator
Cheltenham
Summary
Dedicated Office Administrator, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Driven and resourceful administrative professional with 20 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Secretary (Private Client department & Agriculture department)
Lodders Solicitors LLP
01.2023 - 05.2025
- Support all fee earners in the Private Client and Agriculture departments.
- File opening and closing.
- Diary entries, meeting room bookings.
- Picking up dictation from various fee earners within the department (Bighand & Dictamen), typing up letters to clients, public offices, banks, Building Societies and attendance notes.
- General administration duties (scanning all incoming mail onto file matters, binding, engrossment of legal documents, marking documents up for signature together with liaising with clients on timeously safe return of documents.
- Ensuring compliance documents are up to date. Client due diligence.
- Updating spreadsheets, creating deed schedules and ensuring documents are sent for safe storage.
- Posting incoming and outgoing payments to matters.
- Raising bills for approval by fee earners.
- Taking new enquiries for Will, Probate, and LPA enquiries.
- Any duties required to support the firm's operational duties.
- Dealing with the HM Land Registry, ordering office copies, bankruptcy searches, and replying to requestions.
Waitress and Bar Duties
Greene King
11.2022 - 08.2023
- Greet customers and create a welcoming atmosphere.
- Use a till to take orders and payments.
- Pour & serve drinks and food at the bar or at the table.
- Keep the bar clean and well stocked (stock taking).
- Give advice on drinks and menu to suit customers' tastes.
- Collect glasses and wash up.
- Health and Safety/Fire Marshall.
Office Manager
Shepstone & Wylie Attorneys
Durban, South Africa
06.2011 - 09.2022
- Company Overview: Umhlanga Head Office Building is currently a 4 Star Green Council Rated Building.
- Manager to mailroom staff, switchboard/reception, records department, messengers and outsourcing staff.
- Responsible for all fleet maintenance of company vehicles and motorbikes. Monitoring fleet with tracking system.
- Responsible for all negotiations between all service providers and S&W.
- Management of all in house service providers with regards to day-to-day building maintenance, example: Security services, Plant maintenance, Refuse removal, Pest control, Hygiene, Plumbing, Electrical contractors, Landscaping services, cleaning contractors, Parking, Air conditioning [CIAT Ice chiller system, Trane Chiller, Split units, mid wall split units] etc.
- Overseeing the recycling process [paper/plastic/metal, etc, are discarded correctly].
- Managing of company Eco Friendly [CMH Green] car wash. Manage/coordinate car wash and car wash staff.
- Creditors - signing of all invoices and overlooking payments in respect of operations.
- Controlling of office equipment, e.g., Fax machines, copiers, PBAX, reporting faults and monitoring turnaround time of service providers.
- Attending to Petty cash requests when requested.
- PABX management with regard to telephone diverts/voicemail/ programming, call monitoring on Ericsson MD110, Extension Manager, Ericsson BP and Tellumat systems, MAN 3000 TMS.
- Project Management about opening of new branches, refurbishing of offices, obtaining quotes from service providers to negotiate the best deals, etc.
- Responsible for OHSA, planning of evacuation drills, and ensuring that fire equipment and alarms are serviced as required.
- Check to see that Window cleaning staff follow procedures concerning safety.
- Attending to replenishing stock in first aid kits.
- Ensuring all motorbike riders and kitchen staff are properly equipped.
- Controlling the management of Emsys [expense management system] and Billoack Cost Recovery.
- Monitoring staff who abuse company resources [fax, printing, photocopying, telephone].
- Attending to disciplinary hearings [Internal + CCMA].
- Managing all staff and client parking.
- Records - manage the records department. Files sent for archiving, Storage, retrievals, accurate recording of all records on CMS. Destruction of files in accordance with the firm's legal requirements timelines & data subject. Arranging & liaising with the office storage company.
- Securities - Maintaining & keeping detailed storage of Wills, ANC's & various other original legal documents.
- Stationery - ordering, issuing & keeping detailed stock inventory.
- Umhlanga Head Office Building is currently a 4 Star Green Council Rated Building.
- Reason for leaving: Immigrated to the United Kingdom.
Receptionist & Office Administrator
Rob Menzies & Associates
08.2005 - 05.2011
- Frontline reception, meet & greet clients. Answering, screening & taking detailed messages.
- Filing, scanning, bulk coping, indexing & pagination.
- Liaising with courier partners, registered post & recording all information.
- Opening of new client files, allocating matters to correct departments.
- Stationery ordering, keeping stock of office refreshments.
- Signing up clients.
- Archiving files, retrieval of files from archives, updating records, and keeping accurate records once files have been archived.
- Commissioner of Oaths - Attending to the signing of affidavits, certifying original documents & FICA clients for firms legal Requirements.
Education
High School - English HG, Afrikaans HG, Geography HG, Home Economics G, Speech & Drama HG, Biology SG
Northlands Girls High School
01.1994 - 01.1998
Skills
Customer service
Personal Information
Date of Birth: 09/28/80
Preferred Name
Tia
Timeline
Secretary (Private Client department & Agriculture department)
Lodders Solicitors LLP
01.2023 - 05.2025
Waitress and Bar Duties
Greene King
11.2022 - 08.2023
Office Manager
Shepstone & Wylie Attorneys
06.2011 - 09.2022
Receptionist & Office Administrator
Rob Menzies & Associates
08.2005 - 05.2011
High School - English HG, Afrikaans HG, Geography HG, Home Economics G, Speech & Drama HG, Biology SG
Northlands Girls High School
01.1994 - 01.1998
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