Natalie Hallett-Oinn
Bridport,Dorset
Summary
With nearly 10 years of experience in a retail environment, a comprehensive skill set has been developed, including working in a timely manner, effective communication, and the ability to work both independently and within a team. Demonstrates stress resilience, understands the importance of data protection, and prioritises health and safety for both colleagues and customers. Committed to delivering exceptional customer service etiquette.
Friendly and aspirational, equipped with strong communication and customer service skills, coupled with knack for resolving issues quickly. Proficient in handling cash transactions and maintaining tidy work environment. Committed to enhancing customer satisfaction and ensuring smooth checkout experiences.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Checkout assistant
Morrisons
Bridport, Dorset
10.2015 - Current
- Dealt with returns and refunds, maintaining high levels of customer satisfaction.
- Maintained a clean working environment for improved workflow efficiency.
- Multi-tasked efficiently during peak hours to minimise waiting time for customers.
- Resolved issues swiftly at the tills, reducing customer wait times significantly.
- Kept up-to-date on new products and sales through regular training sessions.
- Displayed patience and understanding when dealing with difficult or upset customers.
- Provided excellent communication skills in dealing with customers' queries and complaints.
- Ensured customer satisfaction by providing quick and friendly service.
Kitchen assistant
Shipton Gorge New Inn
Bridport, Dorset
01.2013 - 08.2013
- Contributed to team communication, resulting in better workflow efficiency.
- Prepared ingredients for increased speed of cooking process.
- Assisted in inventory management to avoid food wastage.
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Cleaned utensils, achieving a more efficient work environment.
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
Education
GCSEs - GCSEs
The Sir John Colfox School
Bridport, Dorset 09.2009 - 07.2014
UAL Level 3 Diploma & Extended Diploma - Photography
Weymouth College
Weymouth, Dorset 09.2016 - 07.2018
Foundation Degree in Arts - Photography
Plymouth University
Plymouth 09.2018 - 07.2019
Skills
In the nearly 10 years of working in a retail environment has given me many skills such as;
- Working in a timely manner
- Communication
- Independently and/or in a team
- Becoming stress resilience
- Importance of data protection
- Importance of health and safety within the working environment for colleagues and customers
- Customer service etiquette
Affiliations
- Mother of 2
Timeline
Foundation Degree in Arts - Photography
Plymouth University
09.2018 - 07.2019
UAL Level 3 Diploma & Extended Diploma - Photography
Weymouth College
09.2016 - 07.2018
Checkout assistant
Morrisons
10.2015 - Current
Kitchen assistant
Shipton Gorge New Inn
01.2013 - 08.2013
GCSEs - GCSEs
The Sir John Colfox School
09.2009 - 07.2014
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