Natalie Gyamfi
Telford
Summary
Dedicated and motivated professional with a strong foundation in training and development, adept at utilising e-learning platforms and Learning Management Systems. Demonstrates exceptional communication skills, both independently and within a team, while excelling under pressure. Proficient in data analysis tools, compliance standards, and job description writing, with a proven track record in external trainer sourcing and training evaluation. Committed to enhancing employee onboarding procedures and health and safety training through creative solutions. Career goals include advancing expertise in training coordination and development to drive organisational success.
Overview
25
25
years of professional experience
Work history
Training & Recruitment officer
Active care group
2012.01 - 2026.06
- Implemented diversity hiring practices, promoting an inclusive workplace environment.
- Managed compliance trainings, enforcing adherence to company policies and regulations.
- Facilitated training sessions to improve interviewer effectiveness.
- Conducted thorough job analyses for accurate role definition.
- Collaborated with HR team to optimise recruitment processes.
- Managed onboarding procedures for smooth employee transitions.
- Established strong relationships with external trainers, securing beneficial partnerships for the organisation.
- Coordinated internal and external training sessions, ensuring optimal staff participation.
- Maintained detailed records of all trainings conducted, facilitating accurate tracking of progress.
- Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
- Reported on training program needs and challenges, collaborating with management to address improvements.
- Identified training needs by evaluating job positions and consulting with business managers.
AMG nursing agency
2011.01 - 2012.01
- Offered emotional support to distressed children, providing comfort during difficult times.
- Developed a conducive learning environment by promoting positive behaviour amongst children.
- Promoted hygiene among kids with regular hand-washing sessions and cleanliness drives at the facility.
- Attended professional development courses periodically to remain updated on latest childcare trends.
- Supervised meal times efficiently, ensuring balanced diet intake among all kids under care.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Listened to clients' current struggles to signpost relevant support.
Tesco Extra
2007.01 - 2011.01
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers in locating specific items to boost satisfaction.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Helped customers obtain specialised help for refunds and exchanges.
Marks & Spencer's
2004.01 - 2006.01
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
Taxi control center operator
2001.01 - 2004.01
- Maintained detailed log of all incoming and outgoing calls, improving record management practices.
- Delivered top-notch customer service by professionally managing all inbound calls.
- Ensured smooth communication by efficiently operating the switchboard and routing calls to appropriate departments.
- Prioritised tasks effectively during peak hours for optimum performance.
- Demonstrated proficiency in using telephone switchboard for effective call handling.
- Provided warm, professional customer support with exceptional efficiency for maximised satisfaction ratings.
- Built and maintained customer rapport, providing prompt and accurate service.
- Processed information quickly in time-critical situations.
Education
GCSE -
Harlescott Grange
Skills
- Hard-working and motivated
- Good communicator
- Work well both independently/in a team and under pressure
- Fast learner
- Creative
- Knowledge of e-learning platforms
- Knowledge of compliance standards
- Data analysis tools
- Job description writing
- External trainer sourcing
- Training evaluation
- Learning Management Systems
- Health and safety training
- Employee onboarding procedures
- Venue booking
- Training coordination
- Confident communicator
- Training and Development
PERSONAL
I like to go for walks and taking my 21-month-old twins to the park. I enjoy being a mum of twins as they bring lots of joy and happiness to our family. I have been in my current job for just over 10 years now, I started as a support worker and then when I had the twins moved the main reception in the hospital. I currently work part time until the twins get older then I would be looking for more hours so at present I work between 15-26 hours a week.
Timeline
Training & Recruitment officer
Active care group
2012.01 - 2026.06
AMG nursing agency
2011.01 - 2012.01
Tesco Extra
2007.01 - 2011.01
Marks & Spencer's
2004.01 - 2006.01
Taxi control center operator
2001.01 - 2004.01
GCSE -
Harlescott Grange