Natalie Gittens
Watford
Summary
Warm, approachable professional with strong experience in customer care, hospitality, and front-of-house roles. Skilled at greeting clients, managing bookings, maintaining a clean and welcoming environment, and delivering friendly, efficient service. Known for professionalism, reliability, and creating a positive, relaxed atmosphere for customers. Seeking a Reception / Front-of-House position where I can bring excellent service, confidence, and great people skills.
Overview
38
38
years of professional experience
1
1
year of post-secondary education
Work history
Care Home Entertainer
Various
01.2018 - 11.2025
- Performed and engaged with residents, creating enjoyable, uplifting experiences.
- Built strong interpersonal relationships through empathy and professionalism.
- Managed bookings, schedules, and client relationships independently.
Administrator (Part-time)
Moriel Ministries
01.2017 - 07.2025
- Organised events and managed administration duties.
- Maintained accurate data, correspondence, and communication with attendees.
Medical Receptionist
St Andrews Medical Centre
01.2003 - 01.2007
- Provided calm, efficient service under pressure in a busy GP practice.
- Assisted patients both in person and over the phone with professionalism.
- Maintained confidentiality and high attention to detail in all administrative work.
Video Sorting / Inspection
Technicolour, London Stafflink Agency
01.1998 - 01.1999
- Inspected and processed video products accurately and efficiently.
Hospitality / Receptionist
House of Azami Restaurant
01.1988 - 01.1995
- Managed reservations, hosted guests, and supported large group events.
- Delivered outstanding customer service and ensured guest satisfaction.
Education
BTEC Diploma - Hairdressing Level 2 & 3
London Hairdressing Apprenticeship Academy
Borehamwood, Hertfordshire 01.2017 - 01.2018
Functional Skills - Maths & English, Level 1
LHAA
Borehamwood, Hertfordshire 01.2016 - 01.2016
LOCN Call Centre Customer Care - Level 2
Academy of Excellence
Queens Park, Brent 01.2002 - 01.2002
Skills
- Client greeting & customer service
- Booking systems & appointment scheduling
- Cash handling & front-desk duties
- Cleanliness, hygiene awareness & workspace upkeep
- Friendly communication & product guidance
- Professional presentation & reliability
- Ability to stay calm during busy periods
- Strong people skills & positive energy
Hobbies & Interests
Singing & performing, Dancing & entertaining, Travelling & socialising
Timeline
Care Home Entertainer
Various
01.2018 - 11.2025
Administrator (Part-time)
Moriel Ministries
01.2017 - 07.2025
BTEC Diploma - Hairdressing Level 2 & 3
London Hairdressing Apprenticeship Academy
01.2017 - 01.2018
Functional Skills - Maths & English, Level 1
LHAA
01.2016 - 01.2016
Medical Receptionist
St Andrews Medical Centre
01.2003 - 01.2007
LOCN Call Centre Customer Care - Level 2
Academy of Excellence
01.2002 - 01.2002
Video Sorting / Inspection
Technicolour, London Stafflink Agency
01.1998 - 01.1999
Hospitality / Receptionist
House of Azami Restaurant
01.1988 - 01.1995