Natalie Essex
Shenley,United Kingdom
Summary
Experienced senior administrator with a proven ability to lead teams, manage performance, and support daily operational tasks across sales teams and enhancing operational efficiency. Committed to delivering exceptional support and driving success in my role.Offering strong organisational skills and excellent customer service. Proven skills in communication and project management, seamlessly translating to supporting.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Senior sales administrator
LRG
10.2024 - Current
- Complete day to day sales administration actives, ensuring smooth and efficient operations within my daily tasks.
- Oversee and support team members, providing guidance, training, and daily task assistance to maintain high performance and workflow efficiency.
- Conduct monthly 1-to-1 performance meetings, offering feedback addressing development needs, and supporting individual growth.
- Respond promptly and professionally to customer an internal email enquiries, ensuring excellent communication and reporting.
- Collaborate with departments to resolve issues, support sales processes and maintain accurate documentation.
Sales administrator
Gibbs Gillespie
Rickmansworth, Hertfordshire
10.2018 - 09.2025
- Streamlined order processing systems to maximise efficiency and reduce turnaround times.
- Handled sales queries swiftly, enhancing customer satisfaction.
- Devised efficient filing system for easy access to critical documents.
- Managed administrative tasks to ensure smooth operation of sales department.
- Maintained office supplies inventory, ensuring consistent stock availability.
- Responded promptly to inbound customer email and telephone enquiries.
- Processed customer information securely to comply with data protection regulations.
- Facilitated contract preparation, assisting in effective deal closures.
Accounts administrator
Gibbs Gillespie - Lettings
Pinner, Harrow
02.2016 - 09.2018
- Manage daily financial operations within the lettings accounts department, ensuring accuracy and compliance with internal processes.
- Log into company bank accounts to review and export all the rental payments received each day.
- Accurately allocate rents to the correct tenant and property accounts, identifying and resolving and discrepancies promptly.
- Process and pay suppliers and contractor invoices in line with agreed terms and company policies.
- Handle tenancy renewals, including preparing documentation, updating records and ensuring all financial details are correctly applied.
- Maintain up to date and accurate financial records to support month end reporting and overall portfolio management.
- Liaise with property managers, tenants, and landlords to resolve account quires and provide excellent financial support service.
Lettings negotiator
Gibbs Gillespie
11.2013 - 01.2016
- Managed inquiries from prospective tenants, increasing brand visibility.
- Marketed properties effectively for increased interest from potential tenants.
- Processed tenant applications quickly to minimise vacancy durations.
- Negotiated rental rates to secure long-term tenancies.
- Built strong relationships with landlords, fostering trust and loyalty.
- Ensured legal compliance in all lettings transactions, reducing risk exposure.
- Streamlined administrative tasks, improving office efficiency.
Receptionist/PA to director
Kink Hair Salon
Mill Hill, Barnet
01.2010 - 10.2013
- Utilised multi-line telephone system to manage incoming calls effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Using an internal booking system called 'Shortcuts' that enables me to book client appointments and organise by colleagues days.
- Coordinated office supplies inventory, preventing supply shortages.
- Prepared comprehensive reports with detailed analysis and recommendations.
- Processed payments using various methods, enhancing convenience for clients.
- Ensured smooth salon operations by managing appointment schedules and client queries.
- Greeted every client warmly upon arrival, setting the tone for their experience in the salon.
Receptionist
Hair On Broadway
Mill Hill, Barnet
03.2008 - 01.2010
- Managed phone calls, resulting in effective communication flow within the company.
- Handled cash transactions, processed payments and issued receipts for services rendered.
- Welcomed salon guests with a friendly and professional demeanour.
- Coordinated effectively with all staff members to ensure smooth service delivery.
- Managed appointment scheduling for stylists to maximise daily business operations.
- Promoted salon products and services to increase sales opportunities.
- Contributed to team meetings with constructive ideas for improving customer experience and increasing revenue.
Retail sales associate
Sports Direct
Borehamwood, Hertfordshire
10.2007 - 02.2008
- Provided product knowledge to customers for informed purchases.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Operated till systems correctly, ensuring accurate transactions.
- Handled cash transactions accurately maintaining financial integrity.
Education
Diploma of Higher Education - Sport and exercise science
Oaklands College
St. Albans 09.2007 - 07.2009
GCSEs - 8
Jewish Free School (JFS)
Kingsbury 09.2001 - 06.2007
Skills
- Strong organisational and time management abilities
- Efficient multitasking and workload prioritisation
- Excellent attention to detail
- Team support and collaboration
- Team leadership and mentoring
- Reliable and self motivated
- Works well under pressure
- Adaptable and quick to learn
- Professional and approachable
Certification
Qualified personal trainer
Timeline
Senior sales administrator
LRG
10.2024 - Current
Sales administrator
Gibbs Gillespie
10.2018 - 09.2025
Accounts administrator
Gibbs Gillespie - Lettings
02.2016 - 09.2018
Lettings negotiator
Gibbs Gillespie
11.2013 - 01.2016
Receptionist/PA to director
Kink Hair Salon
01.2010 - 10.2013
Receptionist
Hair On Broadway
03.2008 - 01.2010
Retail sales associate
Sports Direct
10.2007 - 02.2008
Diploma of Higher Education - Sport and exercise science
Oaklands College
09.2007 - 07.2009
GCSEs - 8
Jewish Free School (JFS)
09.2001 - 06.2007