Natalie Edwards

Experience of dealing with case management from end to end with a large workforce including disciplinaries, suspensions, grievances, flexible working and probationary periods.

Working with a third party Occupational Health provider for the management of short and long term absences.

Advising on company policy for maternity and paternity leave, company sick pay and holiday entitlement.

Providing clear, consistent and accurate advice to managers in line with company policy and having the ability to challenge when the correct process is not being followed.

Displaying empathy to colleagues in the appropriate manner to assist them through a difficult time.

Management of the administrative processes related to Reward including Private Medical Insurance, Long Service, Retirement, Pension, BUPA Wellness, Love2Shop vouchers, Refer a Friend, Cycle to Work, Flexible Holidays and the annual PSA and P11D returns.

Assisting with the annual Private Medical Insurance renewal.

Liaising with external providers for all matters relating to Reward.

Dealing with queries by post, email and telephone.

Assisting with the promotion of the benefits offering to all employees.

Dealing with complaints patiently and in a professional manner.

Leading training days to provide training and support external users on the Exempted Camping Database.

Validation of entries into the Exempted Camping Database.

Advising on legislation and the Clubs Exemption.

Advising new site owners of the correct rules and regulations.

Processing new site applications including ordnance survey maps.

Liaising with Publications in order to submit work for the monthly magazine.

Daily export of events information to be produced online.

Processing certificates for new sites.

Validating sites information for advertising.

Compiling correspondence for Local Authorities and liaising with them where necessary.

Answering customer queries on the telephone, by email and by letter.

Booking appointments and dealing with any telephone queries that may arise.

Seeing through the process of Minor Oral Surgery from start to finish.

Organising the following days work.

Uploading photos onto patients notes.

Creating finance applications for patients.

Dealing with patients both face to face and on the telephone always in a confidential basis in line with practice guidelines.

Taking charge of the day's cashing up.

Creating purchase orders for stock being delivered.

Processing incoming bills and invoices.

Processing royalty cheques through an in-house computer system, recording them on a spreadsheet and then taking them to be banked.

Booking and coordinating events, hotels, flights and hire cars.

Compiling information packs for potential franchisees.

In charge of petty cash and also the cash book along with banking of cheques.

Chasing payments.

Daily updating of Excel spreadsheets.

Communicating with Indian outsource agency.

Preparing paperwork and raising refund requests for BACS, credit cards and cheques.

Cash allocation e.g. accurately processing cheques, credit cards and BACS to customer's accounts.

Assisting with cash application error reports.

Reviewing and responding to the departments email.

Maintaining BACS payment files, matching BACS payments to remittance details.