Summary
Overview
Work history
Education
Skills
Timeline
Generic

Natalie Davies

Garden City,United Kingdom

Summary

Experienced and customer-focused professional with a background as a Section Leader in the retail sector, delivering high levels of service in fast-paced environments. Skilled in handling customer queries and complaints, and ensuring a smooth and positive customer journey. Known for excellent communication, problem-solving abilities, and a calm, approachable manner under pressure.

Overview

16
16
years of professional experience
7
7
years of post-secondary education

Work history

Home Shopping Section Leader

Asda
Queensferry , Flintshire
02.2025 - Current
  • Organised staff rota to ensure optimal coverage and service delivery.
  • Maintained high standards of customer service with regular monitoring and coaching.
  • Addressed staff concerns to foster job satisfaction and positive work environment.
  • Implemented new procedures for quicker response times.
  • Delegated tasks effectively to meet business demands.
  • Ensured smooth running of section, improved overall efficiency.

Online Service Colleague

Asda
Queensferry , Flintshire
02.2015 - 03.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.

Checkout operator

Asda
Queensferry, Flintshire
11.2010 - 02.2015
  • Improved customer satisfaction by providing prompt, courteous service at checkout.
  • Maintained cleanliness of checkout area for organised and professional environment.
  • Responded to customer queries effectively, promoting positive brand image.
  • Enhanced stock management with efficient bagging and packing techniques.

Nursery practitioner

LI'l angels day nursery
Shotton , Flintshire
01.2011 - 06.2013
  • Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
  • Ensured safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
  • Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
  • Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.

Office cleaner

Mitie
Chester, Cheshire
09.2009 - 11.2010
  • Cleaned windows, mirrors, and glass surfaces for clear visibility and neat appearance.
  • Ensured safe workspace by removing potential hazards from office floor.
  • Secured company assets by locking doors after cleaning was complete.
  • Replenished stationery items when required, ensuring smooth operation of office activities.
  • Contributed to healthy working conditions with thorough desk sanitisation.
  • Stocked bathrooms with necessary supplies to maintain hygiene standards.
  • Responded promptly to urgent cleaning requests for efficient operations.

Education

Edexcel Level 3 BTEC National Diploma - Children's care, Learning and development

Coleg Cambria
Connahs Quay, Flintshire
09.2009 - 07.2011

GCSEs -

John Summers High School
Queensferry
09.2004 - 07.2009

Skills

  • Excellent customer service
  • Adaptability under pressure
  • Strong work ethic
  • Team leadership
  • Effective communication
  • Problem-solving skills

Timeline

Home Shopping Section Leader

Asda
02.2025 - Current

Online Service Colleague

Asda
02.2015 - 03.2024

Nursery practitioner

LI'l angels day nursery
01.2011 - 06.2013

Checkout operator

Asda
11.2010 - 02.2015

Office cleaner

Mitie
09.2009 - 11.2010

Edexcel Level 3 BTEC National Diploma - Children's care, Learning and development

Coleg Cambria
09.2009 - 07.2011

GCSEs -

John Summers High School
09.2004 - 07.2009

Similar Profiles

Create profile
Natalie Davies