Natalie Coates
Stockport (South Manchester)
Summary
Highly skilled and knowledgeable Project Manager, bringing forth expertise and 10 years experience in the construction industry within operational & safety roles. I am committed to supporting the development of key strategic projects and customers, that result in the best customer experiences possible. Positive reputation for quality work, timely construction, and finishing projects on time, achieving the estimated budget. Excellent ability to communicate with clients and make their visions and dreams come to life. Notable relationship management skills with positive & long lasting sub contractor and Client relationships.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Health & Safety Manager
ISG Retail Limited
Chorley
04.2024 - 09.2024
- Managed health and safety for ISG retail projects within a small team
- Reported directly to Retail Head of Health and Safety
- Developed and conducted safety training for ISG personnel and contractors
- Reviewed and contributed to completion of risk assessments and method statements
- Liaised directly with client Health & Safety leads, consultants and principal designers
- Improved compliance with health and safety guidelines through regular audits.
- Established a culture of safety by promoting awareness programmes.
- Implemented health and safety regulations, enhancing workplace environment.
- Oversaw temporary works procedures, ensuring compliance and performance
Senior Project Manager
ISG Retail Limited
Chorley
04.2021 - 04.2024
- Directed project operations worth £2m to £48m
- Managed senior-level projects under Divisional Director
- Secured projects worth up to £48m through client relationships and past performance
- Managed comprehensive multi-floor fit-out projects in Senior Project Manager role
- Led agile design and delivery for critical engineering and infrastructure projects
- Developed and directed a team of 30, covering site, project, and technical service managers
- Directed project timelines for all construction schemes as Senior Project Manager
- Spearheaded large-scale fit-out projects with key client interactions and full delivery responsibility
- Oversaw commercial team to achieve financial margins
- Inspired team to deliver high-quality project outcomes
- Led regular client meetings and generated comprehensive reports
- Directed sub-contractor communication and relationship management
- Oversaw health and safety performance on site, liaising with principle designer and maintaining documentation.
- Delivered comprehensive monthly project reports to senior leadership, including risk and programme updates
- Mentored and developed junior team members
- Ensured timely completion of tasks with diligent monitoring and follow-ups.
- Coordinated with stakeholders to meet project objectives.
- Developed comprehensive project plans for successful execution.
- Strengthened client relationships by maintaining open and consistent communication lines throughout projects' duration.
Project Manager
ISG Retail Limited
Chorley
06.2016 - 04.2021
- Project manager operating across predominantly retail banking sectors
- Cultivated strong client relationships over 8+ years as Project Manager
- Led framework client and independent fit-out projects in high-end retail and office environments
- Delivered high-value fit-out projects between £2m and £24m
- Managed multi-floor strip-out and refurbishment projects
- Managed critical services including switchgear, UPS, generators, HVAC, and life safety systems
- Maintained consistent quality delivery with positive margins of 10-20% across diverse projects
- Led diverse onsite delivery teams, including site managers and junior staff
- Exceeded customer commercial KPIs while championing ongoing enhancement with project teams
- Fostered impactful connections with key clients
- Mentored apprentices, trainees and assistants in project management and quantity surveying
- Honoured with ISG Best of the Best Award 2021
- Expedited issue resolution to minimise delays in project timelines.
- Identified risks, implemented mitigation strategies for secure project outcomes.
Assistant Project Manager
ISG Retail Limited
Chorley
06.2014 - 06.2016
- Assisted in managing £250k-£800k projects for client estates in retail banking and post offices
- Managed various high street retail endeavours in Assistant Project Manager role
- Coordinated planning, programming, and risk assessments for diverse small-scale projects
- Managed liaison with subcontractors and handled procurement and scheduling tasks
- Managed on-site delivery, progress updates, and meetings with contractors, suppliers, and building users
- Managed client relationships, facilitated regular updates, and coordinated with facilities teams and R&M contractors
- Managed handover, compiled O&M documentation, health and safety file, warranties, testing and commissioning data
- Oversight of commercial status
- Overall responsibility for time and quality delivery of projects.
- Enhanced communication with stakeholders through regular progress updates.
- Liaised with clients to ensure satisfaction and manage expectations throughout the project duration.
- Maintained accurate documentation, contributing towards a robust audit trail.
Education
A Level / AS Level -
Holy Cross College
Bury 09.2009 - 04.2011
GSCE -
Thornleigh Salesian college
Bolton 09.2004 - 04.2009
BSc (Hons) Construction Project Management - Construction
The University of Salford
Manchester 09.2011 - 04.2014
Skills
- Negotiation
- Project Risk Management
- Programming
- Planning
- Client Relationships
- Fit Out Delivery
- Communication
- Sub-Contractor management
- Pre-Construction
- Team Management
- Commercial Awareness
- Health & safety Management
- Value Engineering
- Framework arrangements
Certification
Asbestos awareness
SMSTS
First Aider
Fire warden
Mental Health First Aider
NEBOSH General certificate
NEBOSH construction certificate
CSCS Managers & Professionals Card Holder
References
Andy Dowling (ISG Retail, Divisional Director)
07802 342955
Antony Flynn (ISG Retail, Head of Health & Safety)
Antony.Flynn76@Yahoo.com
07510 824270
Timeline
Health & Safety Manager
ISG Retail Limited
04.2024 - 09.2024
Senior Project Manager
ISG Retail Limited
04.2021 - 04.2024
Project Manager
ISG Retail Limited
06.2016 - 04.2021
Assistant Project Manager
ISG Retail Limited
06.2014 - 06.2016
BSc (Hons) Construction Project Management - Construction
The University of Salford
09.2011 - 04.2014
A Level / AS Level -
Holy Cross College
09.2009 - 04.2011
GSCE -
Thornleigh Salesian college
09.2004 - 04.2009
Asbestos awareness
SMSTS
First Aider
Fire warden
Mental Health First Aider
NEBOSH General certificate
NEBOSH construction certificate
CSCS Managers & Professionals Card Holder
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