Natalie Clements
Great Hollands,Bracknell Forest
Summary
A dedicated professional with a proven track record in customer service and administrative support. Demonstrates exceptional time management and communication skills, ensuring efficient email correspondence and follow-up scheduling.
Career goals include further enhancing expertise in customer service and administrative roles while contributing to organisational success.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Multiple Site Manager
Alexandra Public house and Restaurant
Farnborough, Hampshire
2025.01 - Current
- Demonstrated leadership skills during challenging circumstances, ensuring team morale remained high.
- Delivered excellent customer service with both staff and customers and maintaining good relationships
- Managing bookings face to face and by phone
- Handling orders and deliveries, including performing stock takes and tracking this, using excel
- Managing EPOS system, to closely monitor cash and card transactions and budgets.
Customer sales assistant
Home Bargains
Bracknell, Berkshire
2022.01 - 2025.07
- Collaborated with team members to meet daily sales targets.
- Provided exceptional service, boosting repeat business rates.
- Prioritised tasks effectively in fast-paced retail settings.
- Enhanced customer engagement by offering product knowledge and advice.
- Handling customer issues/ returns and often complaints
- Stock take & re-stock
Administrative assistant
Bracknell Plumbing & Heating
Bracknell, Bracknell Forest
2014.09 - 2021.12
- Managed front desk duties to ensure smooth operation from the office and sometimes home-based
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Initiated purchase orders for supplies
- Processing weekly timesheets and ensuring all daybooks are recorded and processed correctly for billing.
- Customer care, taking calls from customers and liaising with contract managers to process work effectively.
- These responsibilities are essential for the smooth operation of a plumbing and heating business.
Education
NVQ Level 2 - Travel & Tourism
Bracknell & Wokingham College
Bracknell, Bracknell Forest 2000.09 - 2002.07
GCSEs -
Brakenhale School
Bracknell, Bracknell Forest 1994.09 - 2000.06
Skills
- Time management excellence
- Communication excellence
- Data inputting
- Flexibility in task handling
- Email correspondence
- Follow-Up scheduling
- Customer Service
Affiliations
- I enjoy keeping fit and active by doing walks and yoga classes
- Watching football, my son play and on TV or where possible live games
Certification
I have a full clean UK Driving License
Timeline
Multiple Site Manager
Alexandra Public house and Restaurant
2025.01 - Current
Customer sales assistant
Home Bargains
2022.01 - 2025.07
Administrative assistant
Bracknell Plumbing & Heating
2014.09 - 2021.12
NVQ Level 2 - Travel & Tourism
Bracknell & Wokingham College
2000.09 - 2002.07
GCSEs -
Brakenhale School
1994.09 - 2000.06