Natalie Carlson

• Manage Meeting Governance - Board & Committees, reporting, papers, minutes and actions
• Responsible for office management
• Defining efficiencies across the organisation
• Actively tracking performance against Operating Plan
• Creating and maintaining corporate cycle and flow of information
• Liaison between Senior Management Team and Senior Leadership Team to keep information flowing
• Lead on spatial planning project
• Internal Communication Support
• Creating presentations using PowerPoint for Board, committees and internal meetings

• Diary and inbox management for Chair and Managing Director
• Travel and accommodation arrangements
• Managed events - supporting the delivery of internal & external events
• Managing meeting governance
• Information management - managing files and documents
• Adhoc project delivery and support
• Annual leave and expenses management
• Finance - requisitions and PO's
• Implementation and lead of CRM implementation and management
• Establishing continuous improvement on how to work as a remote team

Full executive support to HNWI, family and various businesses

• Complex diary management
• Business and personal travel and accommodation arrangements
• Point of contact for all businesses
• Management of extensive property portfolio
• Management of personal property, utilities and maintenance
• Running companies, staff management, bookkeeping and financials
• Dealing with all personal matters for the family
• Ownership of vehicle maintenance
• Creating of reports
• Establishing strong working relationships

Full support of the MD, owner of the business (start-up company with scaleup challenges)

• Management of import and export of inventory
• Reporting – Daily, Weekly, Monthly
• Managing the Amazon Seller process
• Implementation/Maintenance of automated marketing platform
• Close contact with the Customer Contact Centre
• Marketing – creation of email campaigns along with statistics to guide future campaigns
• Any other duties to support the MD and Head of Marketing

• Extensive PA support to Chief Executive Officer including diary and mailbox management
• Administration support for Chief Marketing Officer and Chief Financial Officer
• UK and international travel arrangements including Visa’s
• Planning of conferences and exhibitions
• Planning events abroad for staff and customers for networking and reward
• Organisation of Management meeting and strategy days
• Monitoring absences and managing leave requests
• Raising requisitions and purchase orders and monitoring of £1m+ Marketing budget

• Inbox and diary management
• Arrangement of travel and accommodation
• Meeting arrangements, reporting, papers and minutes
• Performed other administrative duties

• Line Management of 6 secretaries – appraisals, absence management, workload management
• Overall management of patients through their pathways, including cancer
• Maintaining and analysing performance data, reporting position to Senior Management on a weekly basis
• Create and maintain robust procedures for HR, payroll and invoicing relevant to my area
• Handling sensitive information for both personnel and patients
• Controlling data quality
• Chairing and attending meetings, producing agendas and minutes
• Producing reports used at Executive Level
• Point of contact for the Cardiothoracic Service
• Scheduling of patients through theatre, maintaining utilisation, case mix and prioritisation
• Covering the emergency phone for the acceptance and transfer of patients requiring emergency treatment
• Co-ordinating consultant leave and ensuring levels of service are maintained and patient capacity is not compromised
• Liaising with external trusts to create and maintain outreach clinics for patients which require speedy access to the Cardiothoracic Service including those with suspected or confirmed cancer

• Diary and inbox management
• Reporting
• Expenses management
• Travel and accommodation
• Pool Vehicle Management
• General administrative duties