Natalie Butterworth

• Maintained and continue to maintain excellent level of service in busy and demanding restaurant environment, having the customers needs at the centre of my work demonstrating the best manners allowing the best experience.
• Excellent time management for shift patterns, always being available to do extra shifts if necessary and needed at busier times.
• Proactively took any further training offered to me to advance skills within the company and have always been open to gaining new skills. Engaging with all sectors of the business
• Able to carry out day-to-day duties accurately and efficiently.

The forefront of this job was working through the pandemic in unprecedented times, allowing me to develop customer service skills in a different way in times of unknowing and distress.

• Displayed a passion for working when the opportunity to be put on furlough was an option, however continued to work the whole way through the pandemic.
• New skills in a new business of different types of customer service and new adaptations that had to be adopted in supporting customers.
• Excellent, passionate customer service skills.
• Responding thoroughly to enquiries and resolved complaints and issues to the best of my ability.
• Followed company standards and paid careful attention to customer requests.

I was lucky enough to have the exciting opportunity to complete work experience at the Porsche Centre in Cambridge, in this time I was given the chance to shadow all aspects of the business, including the sales of cars, customer service day to day requests from clients and much more thoroughly expanding my knowledge within the business, through this opportunity I adopted numerous different skills including:

• Quickly establishing and understanding how a good working relationship with clients is extraordinarily beneficial .
• Followed management orders and completed small tasks within the company.
• Worked with accuracy and efficiency to accomplish goals.
• Oversaw how management dealt with everyday tasks in the motoring industry.