Natalie Browne

Leadership

• Lead a positive, guest experience- focused team through maintaining a strong daily presence and influence across departments
• Empower and develop staff to embody Teals' values through cross training, recognition of good work, welcoming staff feedback & implementing ideas
• Empower staff to drive our Bcorp status through active product management to prevent wastage

Management

• Proactively identify operational improvements and provide solutions promptly
• Improved team productivity through cleaning up the till systems & making them more user friendly
• Implemented the highly successful 'too good to go' regime at the deli which has both reduced wastage and products still earn an average 60% profit margin
• Created a till language for use on orders between FOH and BOH to boost productivity and reduce guest wait time
• Monthly cost checks and analysis with kitchen & FTG team to make sure margins are correct/ implement changes where necessary
• Strong communication with the kitchen & buying team to relay feedback from guests and drive new products to cater for our 3 demographics
• Highly involved in creative projects which boost the Teals' brand & guest experience e.g. menus, blackboards, product offers in the restaurant & FTG
• Daily check-ins with all departments to consolidate summaries of the day, including inhibitors & solutions ready for trade meetings
• Empower staff to be vocal about inhibitors & solutions to cement our ethos of community and '1 team, 1 dream'
• Ensure health & safety checks and open/closing schedules are diligently completed with the premise secure
• Ensure teams are carrying out SOPs
• Scheduled the last 3 months rotas to the target budget
• Actively managed resources to ensure commercial goals, reduce wage spend where applicable or provide support to departments in need

Performance

• Carry out daily walk rounds of the shop to feedback missing product lines/ clarity of product labelling to shop & goods-in team
• Skilled in all FOH departments to provide proficient cover when needed
• Managed the recruitment process & hired the most suitable individuals which match our environment
• Established a strong employee/employer relationship through regular check ins and support during the onboarding process
• Achieve smooth workflow through problem solving, diligent supervision of daily operations
• Fostered a positive work environment through great communication across departments
• Liaise with department heads to coordinate the day effectively for maximum productivity & staff welfare
• Promptly and professionally respond to any negative guest feedback
• Ensure teams are diligent with allergen control through updated & clear matrices

• Provided comprehensive onboarding training to meet SOP requirements of standards and quality
• Implemented new working methods which improved overall efficiency of the team operations.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Oversaw the day to day operating of a busy cafe in a large supermarket in the city centre
• Adhered to all health and safety regulations to ensure safe systems at work

• Learnt valuable visual merchandising skills to promote sales & maximise guest experience
• Collaborated effectively with team members to meet sales targets.
• Handled high-pressure situations calmly during the peak Christmas trading season.
• Assisted customers with product selection for optimal satisfaction.
• Utilised excellent communication skills to provide detailed product information.
• Ensured stock replenishment & availability under pressure

• Collaborated with management on strategies for improving overall guest experience leading to positive reviews.
• Upsold the tapas & drinks menu in accordance with meals to enhance the guests' dining experience.
• Prepared daily cash reports after each shift ensuring transparency in financial transactions.
• Assisted customers with dietary requirements by providing detailed menu information resulting in personalised service.