Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Blackman

Edinburgh

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deputy Manager

ISS Facility Services
03.2024 - Current
  • Manage and oversee 11 sites and 70+ employees
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members and Facility Managers to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Labour, consumables, chemicals and cleaning materials controlled in line with
    budget each month
  • Monitor and process employees wages on a fortnightly basis to ensure all eleven sites remain within hours and pay budget
  • Implement new COSHH, RA's and Toolbox talks with employees
  • Handling disciplinary matters and ensuring consistent application of company policy

Courier Driver

Generation Transport LTD
10.2023 - 01.2024
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • During busy seasonal periods completed 160 drops at residential and business address within the working day including 300+ parcels

Director/Owner

Lowen Cleaning Team LTD
10.2022 - 12.2024
  • Established and grew a 50k+ commercial cleaning business within 6 month time frame.
  • Managed pipelines, supporting full compliance with established business development procedures and driving process improvements.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Area Manager

Greenway Property Management LTD
08.2021 - 10.2022
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Negotiated contracts with vendors to secure favourable terms that benefited both parties involved.

Business Development Manager

GLEN CLEANING CO LTD
02.2021 - 08.2021
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Built positive and productive relationships with store and field leadership.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.

Property services Supervisor

Beach Retreats
06.2020 - 02.2021

Mobile Cleaner

InterserveFM Ltd
10.2019 - 06.2020

Janitor/Cleaner

Camel Creek Adventure Park
03.2019 - 10.2019

Customer Service

Find me a Gift
11.2018 - 03.2019

Insurance Manager

Animal House LTD
01.2016 - 10.2018

Kennel Manager

Acorn Kennels & Cattery
01.2014 - 01.2016

Duty Manager/Training Supervisor

Iceland Foods
01.2011 - 01.2014

Volunteer

British Heart Foundation
01.2011 - 01.2012

Education

AQA - Book Keeping & Accountancy

Warwickshire College

BTEC - Business Management

Warwickshire College
Rugby, United Kingdom
07.

GCSE

Home Schooled

Skills

  • Customer Service Skills
  • Communications
  • Management
  • Property Management
  • Microsoft Word
  • Training
  • Budgeting
  • Retail Sales
  • Sales
  • Microsoft Office
  • Cold Calling
  • Account Management
  • Excellent Communication
  • Customer Relations
  • Organizational Skills
  • Analytical Thinking
  • Task Prioritization
  • Troubleshooting
  • Relationship Building
  • Verbal Communication

Certification

Fire Marshal Training

Customer Service

Timeline

Deputy Manager

ISS Facility Services
03.2024 - Current

Courier Driver

Generation Transport LTD
10.2023 - 01.2024

Director/Owner

Lowen Cleaning Team LTD
10.2022 - 12.2024

Area Manager

Greenway Property Management LTD
08.2021 - 10.2022

Business Development Manager

GLEN CLEANING CO LTD
02.2021 - 08.2021

Property services Supervisor

Beach Retreats
06.2020 - 02.2021

Mobile Cleaner

InterserveFM Ltd
10.2019 - 06.2020

Janitor/Cleaner

Camel Creek Adventure Park
03.2019 - 10.2019

Customer Service

Find me a Gift
11.2018 - 03.2019

Insurance Manager

Animal House LTD
01.2016 - 10.2018

Kennel Manager

Acorn Kennels & Cattery
01.2014 - 01.2016

Duty Manager/Training Supervisor

Iceland Foods
01.2011 - 01.2014

Volunteer

British Heart Foundation
01.2011 - 01.2012

AQA - Book Keeping & Accountancy

Warwickshire College

BTEC - Business Management

Warwickshire College

GCSE

Home Schooled
Natalie Blackman