Natalie Blackman
Edinburgh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manager
ISS Facility Services
Edinburgh, United Kingdom
03.2024 - Current
- Manage and oversee 11 sites and 70+ employees
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members and Facility Managers to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Labour, consumables, chemicals and cleaning materials controlled in line with
budget each month - Monitor and process employees wages on a fortnightly basis to ensure all eleven sites remain within hours and pay budget
- Implement new COSHH, RA's and Toolbox talks with employees
- Handling disciplinary matters and ensuring consistent application of company policy
Courier Driver
Generation Transport LTD
Redruth, United Kingdom
10.2023 - 01.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- During busy seasonal periods completed 160 drops at residential and business address within the working day including 300+ parcels
Director/Owner
Lowen Cleaning Team LTD
Cornwall
10.2022 - 12.2024
- Established and grew a 50k+ commercial cleaning business within 6 month time frame.
- Managed pipelines, supporting full compliance with established business development procedures and driving process improvements.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Area Manager
Greenway Property Management LTD
Cornwall
08.2021 - 10.2022
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Negotiated contracts with vendors to secure favourable terms that benefited both parties involved.
Business Development Manager
GLEN CLEANING CO LTD
02.2021 - 08.2021
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Built positive and productive relationships with store and field leadership.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Property services Supervisor
Beach Retreats
06.2020 - 02.2021
Mobile Cleaner
InterserveFM Ltd
10.2019 - 06.2020
Janitor/Cleaner
Camel Creek Adventure Park
03.2019 - 10.2019
Customer Service
Find me a Gift
11.2018 - 03.2019
Insurance Manager
Animal House LTD
01.2016 - 10.2018
Kennel Manager
Acorn Kennels & Cattery
01.2014 - 01.2016
Duty Manager/Training Supervisor
Iceland Foods
01.2011 - 01.2014
Volunteer
British Heart Foundation
01.2011 - 01.2012
Education
AQA - Book Keeping & Accountancy
Warwickshire College
BTEC - Business Management
Warwickshire College
Rugby, United Kingdom07.
GCSE
Home Schooled
Skills
- Customer Service Skills
- Communications
- Management
- Property Management
- Microsoft Word
- Training
- Budgeting
- Retail Sales
- Sales
- Microsoft Office
- Cold Calling
- Account Management
- Excellent Communication
- Customer Relations
- Organizational Skills
- Analytical Thinking
- Task Prioritization
- Troubleshooting
- Relationship Building
- Verbal Communication
Certification
Fire Marshal Training
Customer Service
Timeline
Deputy Manager
ISS Facility Services
03.2024 - Current
Courier Driver
Generation Transport LTD
10.2023 - 01.2024
Director/Owner
Lowen Cleaning Team LTD
10.2022 - 12.2024
Area Manager
Greenway Property Management LTD
08.2021 - 10.2022
Business Development Manager
GLEN CLEANING CO LTD
02.2021 - 08.2021
Property services Supervisor
Beach Retreats
06.2020 - 02.2021
Mobile Cleaner
InterserveFM Ltd
10.2019 - 06.2020
Janitor/Cleaner
Camel Creek Adventure Park
03.2019 - 10.2019
Customer Service
Find me a Gift
11.2018 - 03.2019
Insurance Manager
Animal House LTD
01.2016 - 10.2018
Kennel Manager
Acorn Kennels & Cattery
01.2014 - 01.2016
Duty Manager/Training Supervisor
Iceland Foods
01.2011 - 01.2014
Volunteer
British Heart Foundation
01.2011 - 01.2012
AQA - Book Keeping & Accountancy
Warwickshire College
BTEC - Business Management
Warwickshire College
GCSE
Home Schooled