Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Certification
Timeline
Generic

Natalie Bentley

Gillingham,United Kingdom

Summary

Experienced Senior Healthcare Assistant with extensive expertise in the care industry, specialising in end-of-life support and managing challenging behaviour. Proficient in completing assessments, care plans, and risk assessments while ensuring management compliance and dealing with audits. Demonstrates strong leadership skills by supporting and leading teams, assisting with rota management, and providing on-call support during emergency situations. Committed to respecting patient confidentiality and enhancing nursing home operations through effective team collaboration.

Offering strong candidate with compassionate approach and excellent communication skills. Knowledgeable about patient care, teamwork, and maintaining clean, organised environment. Ready to use and develop empathy, adaptability, and time management in any new upcoming opportunity

Overview

7
7
years of professional experience
1
1
Certification

Work history

Senior Healthcare Assistant.

RCB Hawthorn Manor Residential Care Home
Rainham, Kent
11.2023 - 08.2025
  • Co-ordinated with healthcare professionals for improved resident care outcomes.
  • Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
  • Gained trust from families by maintaining confidentiality and professionalism in all situations.
  • Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
  • Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
  • Managed medication administration for residents, adhering strictly to prescribed doses.
  • Working along side management to complete given tasks, audits and action plans.
  • Dealing with healthcare professionals, conducting meetings and discussions.

Healthcare Assistant

RCB Heatherdale Nursing Home
Gillingham, Kent
02.2022 - 11.2023
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Assisted in patient care, improved comfort and well-being.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored client health conditions and reported immediate issues to manager.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

Sales assistant.

Precision Organisation
Maidstone, Kent
11.2021 - 01.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Carried out day-to-day duties accurately and efficiently.

Ni

Aquarius care home
06.2021 - 11.2021

Community care worker

Domiciliary care experts
Gillingham, Kent
02.2021 - 05.2021
  • Maintained cleanliness and orderliness of patient homes for a healthier living environment.
  • Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
  • Assisted with daily living activities to improve quality of life.
  • Ensured safety in the home environment for reduced risk of injury.
  • Prepared nutritious meals for improved physical health of clients.
  • Upheld high standards of confidentiality regarding sensitive personal information about clients.

Night care assistant

Aquarius care home
Chatham, Kent
06.2020 - 02.2021
  • Administered medication to manage patient health effectively.
  • Demonstrated empathy and patience whilst dealing with difficult behaviours at night; upheld peaceful atmosphere in the home.
  • Ensured safety of patients by conducting regular night checks.
  • Assisted with personal care tasks for improvement in patient comfort and dignity.
  • Maintained high standards of cleanliness by regular tidying of residents' rooms.
  • Attended training sessions regularly; updated knowledge on best practices in elderly care.

Retail

McColls
Rainham, Kent
08.2018 - 06.2020
  • Boosted brand loyalty by providing exceptional after-sales support.
  • Adhered strictly to company policies whilst handling cash transactions.
  • Managed large inventory for efficient stock rotation and minimised waste.
  • Introduced new products to customers, increased awareness and sales opportunities.
  • Implemented promotional campaigns to attract potential customers.
  • Handled administrative tasks such as inventory checks and cash reconciliation, kept daily operations smooth.

Education

Certificate of Higher Education - Animal care level 2

Midkent College
Gillingham, Kent
07.2019 -

NVQ Level 3 - Adult care

Partnership training
Kent
07.2024 -

functional skills level 2 - English

Partnership training
Rainham, Kent
07.2024 -

Functional skills level 2 - Mathematics

Partnership training
Rainham, Kent
07.2024 -

GCSEs - Combined Science

Rainham School for Girls
Gillingham, Kent
06.2018 -

GCSEs - Food preparation and nurition

Rainham School for Girls
Gillingham, Kent
06.2018 -

GCSEs - Psychology

Rainham School for Girls
Gillingham, Kent
06.2018 -

GCSEs - Sports leader level 1

Rainham School for Girls
Gillingham, Kent
06.2018 -

GCSEs - Home Economics: Child Development

Rainham School for Girls
Gillingham, Kent
06.2018 -

GCSEs - German

Rainham School for Girls
Gillingham, Kent
06.2018 -

Skills

  • Care Certified
  • Level 3 Lead Adult Care Worker
  • Knowledge in the care industry
  • Senior Healthcare Assistant
  • Completing assessments
  • Completing care plans and risk assessments
  • End of life support
  • Dealing with audits
  • Management compliance
  • Supporting and leading teams
  • Assisting with Rota
  • On-call support
  • Emergency situations
  • Nursing home experience
  • Respecting patient confidentiality
  • Managing challenging behaviour

Custom

  • Enjoy all sports and participated in a sports leader’s course at school.
  • Catching up with friends and listening to music, varying from old school to chart music.
  • Big interest in animals such as reptiles and mammals, currently studying level 3 animal care.

Affiliations

  • Reading.
  • Family time
  • Listening to music
  • Holidays

Certification

Highfield functional skills qualification in English at Level 2- certificate number FNC8113483, date of award 17 July 2024

LEVTCT (Skillsfirst) Level 3 Diploma in Adult Care (RQF)- certificate number 1534629, date 03/07/2024, Qualification number; 610/0209/4

Highfield Functional Skills Qualification in Mathematics at Level 2- certificate number- FNC8153277, date of aware; 27 June 2024



Timeline

NVQ Level 3 - Adult care

Partnership training
07.2024 -

functional skills level 2 - English

Partnership training
07.2024 -

Functional skills level 2 - Mathematics

Partnership training
07.2024 -

Senior Healthcare Assistant.

RCB Hawthorn Manor Residential Care Home
11.2023 - 08.2025

Healthcare Assistant

RCB Heatherdale Nursing Home
02.2022 - 11.2023

Sales assistant.

Precision Organisation
11.2021 - 01.2022

Ni

Aquarius care home
06.2021 - 11.2021

Community care worker

Domiciliary care experts
02.2021 - 05.2021

Night care assistant

Aquarius care home
06.2020 - 02.2021

Certificate of Higher Education - Animal care level 2

Midkent College
07.2019 -

Retail

McColls
08.2018 - 06.2020

GCSEs - Combined Science

Rainham School for Girls
06.2018 -

GCSEs - Food preparation and nurition

Rainham School for Girls
06.2018 -

GCSEs - Psychology

Rainham School for Girls
06.2018 -

GCSEs - Sports leader level 1

Rainham School for Girls
06.2018 -

GCSEs - Home Economics: Child Development

Rainham School for Girls
06.2018 -

GCSEs - German

Rainham School for Girls
06.2018 -

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