Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Natalie Ashley

Norwich,Norfokk

Summary

Accomplished healthcare professional with extensive line management experience and a proven track record in service development. Demonstrates exceptional leadership and communication skills, effectively managing complaints and queries from patients, relatives, and colleagues. Possesses a wide variety of clinical experience, including significant expertise in bereavement support. Skilled in forming long-term relationships with organisations and stakeholders to facilitate cross-agency collaboration. Adept at presenting to both small and large groups, with a focus on enhancing healthcare services. Committed to advancing career goals through continuous improvement and innovation within the healthcare sector. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

24
24
years of professional experience
6
6
years of post-secondary education

Work history

Clinical Liaison Lead

East Anglian Air Ambulance
Norwich, Norfolk
08.2024 - Current
  • Access and support EAAA patients and their families post trauma/incident, during recovery and following bereavement.
  • Provide feedback and outcome information to the crew to improve clinical care.
  • Translate and communicate complex clinical information to patients and their families.
  • Support and guide the clinical liaison officers, providing professional advice and guidance as required.
  • Work alongside the fundraising and supporters team and Marcoms in the development of patient stories.
  • Demonstrate respect, friendliness and willingness to help wherever needed throughout the charity.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversee daily operations to achieve high productivity levels.
  • Build and maintain excellent rapport with patients and loved ones, handling challenging situations with ease.
  • Steer continuous improvement initiatives within the team which have increased patient and family contact processes and enhanced the support provided.
  • Developed key contacts for EAAA, building relationships to facilitate further development of services.
  • Took on some aspects of the Aftercare Lead whilst post vacant, including staff appraisal and induction.
  • Took on joint responsibility for reviewing all cases attended to ensure any safeguarding concerns have been addressed appropriately
  • Oversight of the Patient Forum Group.
  • Developed and supports a team of Aftercare Volunteers to help increase and improve our service delivery.


Specialist Nurse Organ Donation

NHS Blood and Transplant
Eastern Region
02.2017 - 08.2024
  • Played a key role in saving and improving lives through being an ambassador for donation and a central point for medical teams to help deliver and facilitate a successful organ and tissue donation process.
  • Using excellent clinical skills and experience to assess potential donors, ensuring the safety of donors and recipients.
  • Responding to referring hospitals across the Eastern Region to provide advice, information and support.
  • Key role in teaching of hospital staff and mentoring of junior specialist nurses.
  • Communicating with, and supporting relatives through end of life care and the organ donation process.
  • Initiating and implementing service development projects.
  • Developing key relationships with hospital colleagues to ensure that no opportunity for donation was missed.
  • Hosting large regional study days for those involved in the donation process.
  • Liaising with other organisations in the promotion of organ donation e.g. city councils, patient experience groups.

Band 5, Cardiology Nurse

Norfolk & Norwich University Hospital
Norwich, Norfolk
09.2013 - 02.2017
  • Assessed, planned, delivered and evaluated a high standard of evidenced based nursing care to a named group of patients.
  • Rotated through the department to the coronary care unit, cardiology ward and cardiac catheterisation lab.
  • Liaised effectively with patients' families, facilitating communication between medical staff and family members.
  • Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
  • Collaborated with multidisciplinary team for improved patient outcomes.
  • Established positive rapport with patients and families through active listening and compassionate care.
  • Supported patients and families during end of life care.
  • Provision of bereavement support to relatives and significant others at a time of sudden loss.
  • Built caring, compassionate relationships with patients, providing emotional support and encouragement during their hospital stay.
  • Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.

Senior Nurse Advisor

NHS Direct
Norwich, Norfolk
02.2007 - 06.2012
  • Assessed patients over the telephone to enable accurate and effective triage.
  • Developed excellent questioning and listening skills in the absence of being able to visually assess the patient.
  • Provided emotional support to patients and families during difficult times during an emergency or challenging situation.
  • Identify, assess and manage safe guarding concerns during telephone triage, making safeguarding referrals when appropriate.
  • Supporting patients with mental health needs and sign posting appropriately.

Transplant Unit Manager

Oxford Radcliffe NHS Trust
Oxford, Oxfordshire
02.2001 - 01.2006
  • Responsible for the day to day running of the Transplant Ward.
  • Provision of clinical, professional and managerial leadership to the nursing team.
  • Writing protocols and standard setting within the department.
  • Liaised with other departments to ensure smooth operations.
  • Mitigated risk factors by implementing effective control measures.
  • Managed resources effectively for optimal utilisation.
  • Facilitated staff development programmes, increased skill set across the department.
  • Coordinated department meetings, ensuring clear communication amongst all members.
  • Participated in recruitment process for selecting competent candidates for the department.
  • Fostered a positive work environment, improved employee morale and job satisfaction.
  • Resolved conflicts swiftly within the team, maintained harmonious work environment.
  • Oversaw budget management to prevent overspending.
  • Delegated tasks appropriately to maximise productivity of the team.
  • Implementation of service developments.
  • Clinical Audit
  • Implementation of patient satisfaction surveys.

Education

Adult Nursing BA Honours Degree - Nursing

Oxford Brookes University
Oxford
09.1992 - 06.1996

A-Levels - English, French, Sociology

Eaton - City of Norwich School
Norwich, Norfolk
09.1990 - 1992

GCSEs - English Lit & Language, Maths, French, Biology, Sociology, Music, Catering, Science

Eaton - City of Norwich School
Norwich, Norfolk
09.1988 - 07.1990

Skills

  • Line management experience within a healthcare environment
  • Excellent communication skills
  • Leadership and team building experience
  • Wide variety of clinical experience
  • Significant experience in the provision of bereavement support
  • Ability to form long-term relationships with other organisations and stakeholders to work effectively across agencies
  • Experience of service development
  • Experience of managing complaints and queries from patients, relatives and colleagues
  • Experience of presenting to small and large groups

Accomplishments

    NHSBT/BTS Award for Excellence in Organ and Tissue Donation and Transplantation

    "Exceptional Promotion Initiative" 2023

    Norfolk and Norwich University Hospital "CEO's Special Award for Services to the Community" Nov 2021

Affiliations

  • I try to find time to unwind and connect with nature - I love walking, especially at the beach with my dog Thunder! I adore live music and regularly attend gigs with family and friends.

Timeline

Clinical Liaison Lead

East Anglian Air Ambulance
08.2024 - Current

Specialist Nurse Organ Donation

NHS Blood and Transplant
02.2017 - 08.2024

Band 5, Cardiology Nurse

Norfolk & Norwich University Hospital
09.2013 - 02.2017

Senior Nurse Advisor

NHS Direct
02.2007 - 06.2012

Transplant Unit Manager

Oxford Radcliffe NHS Trust
02.2001 - 01.2006

Adult Nursing BA Honours Degree - Nursing

Oxford Brookes University
09.1992 - 06.1996

A-Levels - English, French, Sociology

Eaton - City of Norwich School
09.1990 - 1992

GCSEs - English Lit & Language, Maths, French, Biology, Sociology, Music, Catering, Science

Eaton - City of Norwich School
09.1988 - 07.1990

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Natalie Ashley