Summary
Overview
Work history
Education
Skills
Timeline
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Natalie Anderson

Natalie Anderson

Sutton Coldfield,West Midlands

Summary

A dedicated professional with excellent communication skills and a customer-first approach, known for the ability to remain calm under pressure. Demonstrates strong sales and upselling techniques, consistently achieving targets and enhancing customer satisfaction. Committed to leveraging empathetic interaction to drive business success and foster long-term client relationships.

Overview

38
38
years of professional experience
3
3
years of post-secondary education

Work history

New Homes Sales Consultant

Cala Homes
Stratford-upon-Avon, Warwickshire
03.2019 - Current

Experienced in guiding clients through the purchase of a newly built home for a high end house builder, from initial enquiry to a successful handover. Skills in building strong customer relationships, understanding clients needs and presenting suitable property options.

Sales consultant

McCarthy and Stone Retirement homes
Coventry, Warwickshire
04.2009 - 03.2019

Specialist in selling new build apartments with a Retirement house builder. Providing expert guidance and knowledge to the older buyers throughout their sales journey. Skilled in delivering a sensitive customer- focused approach to the needs of vulnerable customers transitioning to independent living.

National sales manager

Helen E Hair and Make up
Halesowen, Dudley
01.2003 - 02.2009

Responsible for recruiting and setting up and launching sales teams in large department stores and exhibitions. Building strong relationships with retailers, salons and staff and maintaining sales and targets with in the sales teams nationwide.

Cabin crew member

Emirates Airlines Dubai and Maersk Air Birmingham
Dubai and Birmingham , UAE and West Midlands
11.1996 - 12.2002

Providing excellent customer service to customers and managing their needs whilst ensuring the safety onboard at all times.

Overseas Holiday Representative

Airtours Plc
Canary Islands and Balearic Islands, Spain
03.1992 - 10.1996

Enthusiastic and customer oriented, hands-on experience delivering professional service to holiday makers overseas.

Customer Service Agent

Midland Airport Services
Birmingham Airport, Birmingham
03.1990 - 02.1992

Delivering high quality support to passengers in a fast paced airport environment. Responsible for assisting check-in, boarding and travel related issues, managing stressful situations calmly and ensuring a smooth passenger experience.


Sales advisor

Lunn Poly Travel Agent
Birmingham, West Midlands
09.1987 - 02.1990

A passion for delivering expert travel advice, arranging holidays, flights and accommodation with attention to detail at all times.

Education

CSE - Maths, English ,Geography, Commerce

Streetly Comprehensive School
Streetly, Sutton Coldfield
09.1984 - 06.1987

Skills

Excellent communication skills, empathetic and customer-first approach , ability to remain calm under pressure and strong sales and upselling techniques



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Timeline

New Homes Sales Consultant

Cala Homes
03.2019 - Current

Sales consultant

McCarthy and Stone Retirement homes
04.2009 - 03.2019

National sales manager

Helen E Hair and Make up
01.2003 - 02.2009

Cabin crew member

Emirates Airlines Dubai and Maersk Air Birmingham
11.1996 - 12.2002

Overseas Holiday Representative

Airtours Plc
03.1992 - 10.1996

Customer Service Agent

Midland Airport Services
03.1990 - 02.1992

Sales advisor

Lunn Poly Travel Agent
09.1987 - 02.1990

CSE - Maths, English ,Geography, Commerce

Streetly Comprehensive School
09.1984 - 06.1987
Natalie Anderson