Natalie Allen

• Developing through planning and delivering lessons

within a Further Education setting

• Nurturing, engaging, and supporting students on a positive Education pathway
• Confident communication with tutors, management, parents/guardians.
• Presentation of Higher Art classes within a student Neurodiverse department.
• Supporting and Leading both GCSE Maths and English lessons
• Developing a wide skill set and knowledge of both Education needs and administration skills.
• Demonstrating confidentiality and responsibility
• Developing and presenting Food Technology lessons (practical and theory)
• Ordering of required ingredients and costings
• Safeguarding knowledge
• Record keeping. Data input. Updating registers. Updating confidential documents.
• Teaching on line lessons via video link
• Planning lessons involving uploading learning material.
• Exam invigilator

• Working Freelance within the High Street retail sector. Implementing client vision clear strategies for retail campaigns
• Maintained updated knowledge of individual retail requirements.
• Delivering customer service by understanding and meeting client needs.
• Working with photographers, models and make-up artists for successful photoshoots.
• Fostered relationships with retailer management.
• Visualise concepts for client approval.
• Communicated effectively with team members
• Demonstrated a keen eye for detail
• Consulted with clients to assess needs.
• Built strong rapport and lclient base through professional customer service
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• Providing customer service by addressing client needs and requests.
• Maintained a professional, welcoming busy reception for clients and enployees
• Implementing procedures to improve efficiency of the reception area.
• Knowledge of the company business
• Booking of meeting rooms
• Clear instructions for clients, visitors and employees for signing into and departing premises
• Communication with employees to ensure awarendess of clients and visitors arrival for meeting and appointments
• Manage telephone switchboard efficiently, directing calls to appropriate employees promptly
• Handle information confidentially whilst maintaining professional record keeping practices.
• Working within a team by providing back-up support as needed, .
• Supervising a reception team to ensure high standards of service were met.
• An understanding of company policies and job roles.
• Maintained cleanliness of areas within the reception, ensuring a welcoming environment for clients and visitors upon arrival.
• ensuring meticulous reception appearance and constant staff presence.
• Greeting incoming customers in a professional manner, providing friendly and knowledgeable assistance.
• Collected and distributed incoming mail.
• Front of house duties with warm and professional manner.
• Providing adminstration support to company employees, including copying, file management. Data entry. diary management
• Issue visitor and contractor passes
• Maintained reception area stock of important forms and brochures.
• Manage high volume of incoming calls from multi-line telephone system.