Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Natalia Munteanu

Natalia Munteanu

Glasgow ,Lanarkshire

Summary

I am a well organised , self-disciplined and reliable person who enjoys learning new skills, adaptable to challenging situations and able to work well both in a team environment as well as using own initiative . I have an active and dynamic approach to work and getting things done, I am determined and decisive and I identify and develop opportunities.

Overview

13
13
years of professional experience
1
1
Certification

Work history

General Manager

Baxterstorey Scotland /SQA Optima
Glasgow , Lanarkshire
05.2025 - Current
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Enhanced team efficiency with consistent training programmes.
  • Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
  • Conducted regular staff meetings for improved communication within the team.
  • Collaborated closely with chefs to create innovative menu items, enhancing client satisfaction rates.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.

Deputy Catering Manager

Compass Group UK / South Bank Technical College
London, ENG
09.2024 - 04.2025


  • Led and coordinated Front of House and Back of House staff ahead of events and daily operations for smooth execution to maximise guest and client experiences.
  • Identified and arranged for catering team training, building skills and knowledge.
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Liaised with senior management, providing regular updates on unit performance and issues encountered.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Promoted transparency by producing clear and accurate financial reports.
  • Maintained working knowledge of current laws and legislation on health, sanitation and safety.

Deputy Catering Manager / Catering Supervisor

Compass Group UK / University of Cumbria
London, ENG
08.2023 - 09.2024
  • Managed department functions during general manager's absence
  • Ensured compliance with internal policies and external regulations by managing due diligence processes
  • Monitored and maintained store inventory while achieving targeted gross profit
  • Performed regular audits to maintain operational functionality and professional presentation of the unit
  • Managed unit schedules and objectives, ensuring alignment with employees and agency staff performance
  • Managed customer service operations, sales processes, orders, and payment handling
  • Ensured customer and client satisfaction
  • Organised promotions and led marketing displays
  • Assisted Hospitality Manager in coordinating day-to-day business operations
  • Coordinated events team to deliver successful conferences, banquets, and special events
  • Coordinated event logistics, guaranteeing smooth setup and breakdown aligned with client requirements

Catering Supervisor

BaxterStorey/University of Cumbria
London, ENG
09.2021 - 08.2023
  • Work with the manager to monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.
  • Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
  • Maintained documents and records to comply with internal policies and external regulations.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
  • Followed food hygiene and safety procedures in line with requirements.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Resolved complex issues with strong analysis and investigations.
  • Assisting customer service staff with duties where required.
  • Analyses customer feedback and trends to drive process improvements.

General Assistant/Barista

Gold's Cafe Limited
London, ENG
09.2020 - 05.2021
  • Created specialty drinks according to exact customer requests and preferences.
  • Taking client orders and receiving payment
  • Regularly performing stock checks in the coffee bar and placing new orders
  • Maintaining a clean and sanitised working environment
  • Comply with health and safety regulations
  • Received, sorted and distributed incoming mail.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.

VIP lounge Manager

Khrabrovo Kaliningrad Airport
Kaliningrad, Russia
04.2018 - 03.2020
  • Provide Access Control while maintaining a welcoming environment for all members and guests; assuring they are acknowledged in a timely fashion.
  • Provide clients with rather personal attention to ensure they have the best of the amenities and satisfactions the organisation has to offer.
  • Ensuring the club lounge is properly maintained .
  • Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained

Casino VIP Lounge Manager

UNI GAMING COMPANY/Casino "SOBRANIE"
Kaliningrad, Russia
09.2014 - 12.2017
  • Completing administrative duties such as compiling reports, tracking responses to the casino's marketing initiatives, and completing reservations for casino guests.
  • Responsible for assuring the highest quality guest experience
  • Performing duties in a safe manner; report any potential safety hazards to management staff
  • Assisting in maintaining and developing property's customer base through meeting and interacting with customers
  • Working within the guidelines established by the company
  • Providing guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests

Assistant Manager

OOO "Bingo-KLD"
Kaliningrad, Russia
03.2013 - 09.2014
  • Supported management in organising, planning and executing strategic initiatives
  • Managing retail operations with a focus on customer satisfaction and team productivity
  • Ensuring store schedules and objectives are met by employees
  • Ensure compliance to organisational standards, including safety standards and client or customer communications
  • Monitor and provide feedback to managed staff to effect improvements in organisational goals

Education

Bachelor's Degree - Tourism

Immanuel Kant University
Kaliningrad/Russia
04.2001 -

Foundation Degree in Arts - Folk Art And Teaching

Kaliningrad Regional College of Culture And Art
Sovetsk/Russia
04.2001 -

Skills

  • Quick learner
  • Communication
  • Leadership
  • Problem-Solving
  • Customer service
  • Organisational skills
  • Dynamic and friendly
  • Attention to detail
  • Catering operations supervision
  • Meeting deadlines

Languages

Russian
Native language
English
Advanced

Certification

  • L4 Apprenticeship: Level 4 Hospitality Manager - Multifunctional Management. Certificate with a Distinction. 10/2023 - 03/2025



  • Hospitality & Service / Unit Manager Certificate ,Compass Career Pathways Programme. 09/2023 - 06/2024.

Timeline

General Manager

Baxterstorey Scotland /SQA Optima
05.2025 - Current

Deputy Catering Manager

Compass Group UK / South Bank Technical College
09.2024 - 04.2025

Deputy Catering Manager / Catering Supervisor

Compass Group UK / University of Cumbria
08.2023 - 09.2024

Catering Supervisor

BaxterStorey/University of Cumbria
09.2021 - 08.2023

General Assistant/Barista

Gold's Cafe Limited
09.2020 - 05.2021

VIP lounge Manager

Khrabrovo Kaliningrad Airport
04.2018 - 03.2020

Casino VIP Lounge Manager

UNI GAMING COMPANY/Casino "SOBRANIE"
09.2014 - 12.2017

Assistant Manager

OOO "Bingo-KLD"
03.2013 - 09.2014

Bachelor's Degree - Tourism

Immanuel Kant University
04.2001 -

Foundation Degree in Arts - Folk Art And Teaching

Kaliningrad Regional College of Culture And Art
04.2001 -

Similar Profiles

Create profile
Natalia Munteanu