Natalia Ziemkowska
Sutton
Summary
I am a passionate, a highly disciplined and self motivated person with strong background in hospitality. Skilled in operation management and people leadership. I have proven track record of driving business performance and delivering exceptional customer experiences.
Leader with a desire to motivate, influence and coach all others to drive excellence and support them achieve their goals. Successful in building strong and dynamic team.
With over 19 years experience in hospitality no one is more driven on customer satisfaction and guest obsessed.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work history
General Manager
Ebb@Flow Café Bar
Sutton
06.2015 - Current
- Responsible for recruiting , training, coaching and motivating new and existing staff in new business
- Responsible for day to day operation of the café bar
- Implement successful marketing strategies
- Direct and manage all team to meet high standard and objectives
- Implemented effective customer service procedures to encourage positive feedback.
- Developed and implemented budgetary and resource allocation plans.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered business strategy to drive revenue and operational efficiencies.
General Manager
Que Pasa Watford
Watford, Hertfordshire
07.2011 - 06.2015
- Responsible for the performance, profit and loss, compliance
- In charge of the day- to-day running of the business
- Inspiring bar staff to deliver prompt, friendly and efficient service all the time
- HR responsibilities including recruitment, training and development of staff
- Analyzing data and drawing conclusions for the business
- Daily and weekly reconciliation of sales/ end of week/ payroll
- Meeting the budget
- Leading from the front ; meeting objectives and policies
- Coordinating and planning for big events
- Encouraging and maintain a positive working environment
General Manager
The Bell@ Mill Hill
London , Mill Hill
04.2009 - 07.2011
- Day to day running the venue, management and staff
- Total general management responsibility for administration, quality standards, customer relations, budgeting, cost control, staffing, training and development in all areas of bar and kitchen
- Controlling and managing of the budget and P&L accounts
- Completing weekly prediction on revue, expenses and payroll, ensuring that these are delivered
- Employing, training and supervising staff in the bar in order to achieve appropriate quality standards
- Maximizing opportunities for sales to customers
- Achieving excellent quality standards (Charnwood Gold, Beer Quality Audit - Full Pass)
- Overseeing the marketing, promotion and merchandising
- Maximizing the wet margin
- Significantly increasing bottom line profit by reducing all costs
- Increasing sales through customer loyalty by organizing and hosting special and varied style theme nights
- Achieved a few months' growth in profits by implementing promotional activities and encouraging sales productivity from staff
- Providing training courses for new recruits
- Increasing both wet and dry GP
- In year time increasing profit by 59%
Relief Manager
Que Pasa Staines
Staines-upon-Thames, Surrey
01.2008 - 09.2009
- Identified conflicts among employees and used [Skill] and interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Maintained comprehensive case plans to measure victim progress towards support goals.
- Created and planned rotas to manage work schedules for staff and volunteers.
Assistant manager
The Bell@Mill Hill
London
03.2005 - 05.2008
- Assisted in the bar opening and recruitment
- Appointed high caliber staff, organized training and monitored performance through regular reviews
- Leadership
- Full control of tills and key resources
- Developing own management skills
- Controlling parts of the budget
- Managing the kitchen team
- Covering the General Manager whilst on annual leave.
- Enforced company policies and guidelines for all employees.
- Trained staff on best practices to achieve optimal productivity.
Supervisor
Indigo Café Bar, Wizard Inns
01.2004 - 02.2005
- This position included similar duties to those stated above but to a lesser extent
- Customer Services
BZWBK, Bank
06.2002 - 08.2003
- Managing customer concerns in order to deliver outstanding service
- Working effectively with the branch team to build stronger and more profitable relationship with our customers through excellent customer service and sale of products that meet our customers' needs
- Exceeding customer expectations in service and sales
- Understanding how products and services compare with competitors.
Education
Level Three Certificate in Skills for Life ESOL -
Stanmore College
London 09.2003 - 05.2004
ENGLISH
Oxford College International
LONDON 10.2003 - 05.2004
Master Engineer - Management and Production, Business and Administration
Oscar Lange University of Economy
Business and Marketing
Solent University
London 10.2023 -
Skills
- Customer service-oriented
- Staff training/development
- Consistently meet goals
- Operations management
- Recruitment
- Leadership and team building
- Food preparation and safety
- Business development
- Recruiting and hiring
Personal Development and Accreditations
Formal external training and in - house courses have supplemented my extensive hand on management experience
- National Certificate for Personal Licence Holder (NCPLH)
- Health and Safety in the Workplace
- Emergency First Aid
- Beer & Cellar Management
- Managing Your Finance
- Managing Your Team
- Licensing Law
- Coffee Champion
- Fire Safety Awareness
- Fire Marshal
- Getting the best from Your Team
Timeline
Business and Marketing
Solent University
10.2023 -
General Manager
Ebb@Flow Café Bar
06.2015 - Current
General Manager
Que Pasa Watford
07.2011 - 06.2015
General Manager
The Bell@ Mill Hill
04.2009 - 07.2011
Relief Manager
Que Pasa Staines
01.2008 - 09.2009
Assistant manager
The Bell@Mill Hill
03.2005 - 05.2008
Supervisor
Indigo Café Bar, Wizard Inns
01.2004 - 02.2005
ENGLISH
Oxford College International
10.2003 - 05.2004
Level Three Certificate in Skills for Life ESOL -
Stanmore College
09.2003 - 05.2004
BZWBK, Bank
06.2002 - 08.2003
Master Engineer - Management and Production, Business and Administration
Oscar Lange University of Economy
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