Natalia Tiseo

• Managed 200+ SKUs across 7 marketplaces, overseeing Amazon listings, PPC campaigns, and daily operations to boost impressions, clicks, conversion rates, and sales performance.
• Conducted keyword research and optimised listings for improved visibility, search rankings, and conversion.
• Analysed sales data and marketplace performance to identify trends, make data-driven recommendations, and adjust strategies for continuous improvement.
• Collaborated with the Graphic Design team to create high-converting listings and developed a comprehensive guide to standardise listing creation across the team.
• Addressed and resolved customer complaints to ensure high satisfaction and repeat business.

Achievements

• Successfully drove over 50 products to top 10 positions in Amazon Best Seller Rankings (BSR) through strategic listing and PPC optimisation.

• FOH Responsibilities: Constant interaction with customers; welcoming and seating them; dealing with complaints and queries
• Multitasking many sections at once, ensuring customers have the best experience
• Prioritising, and making quick decisions, ensuring the most important issue is resolved first
• BOH Responsibilities: I was cross-trained as Coordinator in which I had numerous responsibilities, including food quality control, managing the chefs, whilst managing my own station to produce the side dishes
• I learned how to cope with continuously high-pressure weekend and evening shifts
• I was responsible for stock audits, which included managing FOH errors

Achievements:

• I was awarded ‘Employee of the month’ for learning a new station and excelling in my new role in a short period of time
• I was encouraged by the management team to apply for a promotion

• I helped customers to select the best product for their needs
• I kept up to date with the company promotions to provide customers with the relevant information
• I worked well with other staff to ensure smooth cooperation

• I was responsible for guiding customers to find the correct product, stock control and cleaning