Natalia Salisbury, M.A.
London
Summary
Dynamic Professional with expertise in delivering quality services to citizens, showcasing strong problem solving skills and leadership capabilities. Demonstrated ability to communicate complex concepts clearly, enhancing audience comprehension. Managed high volumes of inquiries, resulting in increased customer satisfaction through exceptional service. Trained new team members and implemented procedural improvements, fostering a culture of continuous enhancement.
Overview
23
23
years of professional experience
Work History
Consular Clerk
Slovak Embassy in London
2020.09 - 2026.05
- Improved customer satisfaction by promptly answering inquiries and providing accurate information. Managed approximately 50 incoming calls, or 100 emails daily, as well as about 50 applications monthly.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Fostered culture of continuous improvement by suggesting and implementing procedures enhancements.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Founder of Karate Club in London
Karate Club Stratford
2016.02 - 2019.04
- Established a successful business (won 2000,-GBP grant from local council and university) by identifying market needs.
- Guided team members through periods of change by providing clear communication on expectations and objectives.
- Built a positive organizational culture that fostered creativity, innovation, and member engagement.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
Bilingual Assistant
European Medical Agency EMA
2016.08 - 2016.11
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enabled seamless communication during high-level negotiations with foreign partners.
Political Foreign Affairs Intern
Slovak Embassy in Serbia
2015.02 - 2015.03
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing findings, informing key decision-makers of important trends and patterns.
Document Administrator
Lend Lease
2008.08 - 2014.11
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional administrative support on 1.3 billion worth Olympic project during high-pressure situations, maintaining a calm and professional demeanor.
Document Controller
Anderson Structures
2007.08 - 2008.11
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Consultant
Gopas IT Training Centre
2006.08 - 2007.04
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement. Increased portfolio of Hewlett-Packard profit by 25%.
- Managed client relationships through regular check-ins and updates on project progress.
Program Manager
International Study Programs
2004.08 - 2005.04
- Leveraged project management processes and tools to define and execute projects.
Student Services Coordinator
Council on International Educational Exchange (CIEE)
2003.08 - 2004.08
- Enhanced student engagement by implementing innovative academic support initiatives and programs.
Education
Master of Arts - International Relations
2015-01
- Degree Awarded with Honors
Bachelor of Arts - Political Science And East-Asian Studies
2002-01
GPA: 2:1
High School Diploma -
1998-01
GPA: Student of the Year
Skills
- Internet (e-mail, www, databases)
- Microsoft Word, Excel and Power Point, Outlook
- Customer service
- Problem-solving
- Organizational skills
- Creative thinking
- Report writing
- Cash handling
- Bilingual communication
- Confidentiality awareness
- Training and mentoring
- Research
- Process improvement
- Administrative skills
Accomplishments
Aside from regular consular duties to Slovak citizens in the UK and to British citizens with Slovak background, I worked on specific communications and projects with the Head of the Consulate, advising the Head of the Consulate who recognized my expertise in public service.
Languages
3,6,2,A2,3,6,C2
Languages
Slovak
First Language
English
Proficient
C2
French
Intermediate
B1
Japanese
Beginner
A1
Czech
Advanced
C1
Interests
- Personal development, Karate teaching and learning, Family fun
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consular Clerk - Slovak Embassy in London
2020.09 - 2026.05
Bilingual Assistant - European Medical Agency EMA
2016.08 - 2016.11
Founder of Karate Club in London - Karate Club Stratford
2016.02 - 2019.04
Political Foreign Affairs Intern - Slovak Embassy in Serbia
2015.02 - 2015.03
Document Administrator - Lend Lease
2008.08 - 2014.11
Document Controller - Anderson Structures
2007.08 - 2008.11
Consultant - Gopas IT Training Centre
2006.08 - 2007.04
Program Manager - International Study Programs
2004.08 - 2005.04
Student Services Coordinator - Council on International Educational Exchange (CIEE)
2003.08 - 2004.08
Queen Mary University - Master of Arts, International Relations
DePauw University - Bachelor of Arts, Political Science And East-Asian Studies
Manhattan International High School - High School Diploma,