Natalia Raczkowska

• Successfully maintained a consistent 5-star EHO (Environmental Health Officer) hygiene rating
• Conduct regular internal audits to uphold company standards
• Ensure full compliance with food safety, fire safety, and health & safety regulations
• Oversee all operations in a high-volume Central London restaurant with a team of 40+
• Manage financial performance including budgets, payroll, P&L, and supplier relations
• Recruit, train, and lead high-performing teams, fostering a positive and motivated workplace
• Handle guest relations, escalated feedback, and service recovery with confidence
• Drive local marketing efforts and maintain strong brand identity
• Ensure full compliance with food safety, licensing, health, and fire safety regulations
• Steadily promoted through roles at Steak & Co, from Server to Trainer, Assistant GM, and currently General Manager since 2021

• Led bar operations and floor coordination
• Handled staff training, bookings, upselling, and administration duties
• Played a key role in achieving monthly sales targets

• Assisted management with stock control, shift leadership, and staff coaching
• Focused on upholding company standards and customer satisfaction

• Sold broadband packages, mobile contracts, and additional services to individual clients.

• Delivered personalised customer service, adapting offers to clients’ needs.

• Handled customer queries, technical questions, and product support.

• Worked to meet and exceed monthly sales targets in a fast-paced retail environment.

• Delivered fast-paced service in a busy hotel setting
• Maintained calm and professionalism in high-pressure situations

• Supervised shifts, managed inventory, and trained staff
• Maintained operational consistency and service quality