Natalia Ozga
London,Greater London
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Concierge
Abbatt Dual Management
London, Greater London
06.2024 - Current
- Resolved leaseholder and resident inquiries, resulting in a significant improvement in guest experience.
- Managed front desk operations effectively by addressing resident inquiries and enhancing concierge services.
- Developed innovative strategies to fulfill guest requests efficiently.
- Coordinated with various departments to create seamless guest and resident experiences.
- Interacted with management and contractors to facilitate operations smoothly.
- Handled resident requests, complaints, and feedback meticulously, ensuring thorough follow-up.
- Maintained precise records of interactions and resolutions to anticipate proactive service needs.
Concierge
Pinnacle Group
London
09.2021 - 06.2024
- Provided administrative support to the property management team
- Acted as a bridge between residents and management
- Identified, documented, and resolved customer and health & safety issues
- Managed all site communication channels effectively
- Drafted various correspondence, reports, circulars, and notices
- Coordinated with contractors for maintenance visits and repairs
Marketing Officer
Laura I. Art Gallery CIC
London
11.2023 - 12.2023
- Managed communication between artists, buyers, and the gallery through various channels
- Supported artists through onboarding procedures
- Ensured data accuracy by performing website data entry and verification
- Created engaging social media content to maintain a consistent online presence
- Implemented surveys and forms to monitor community project engagement
Volunteer Gallery and Social Media Assistant
Laura I. Art Gallery CIC
London
09.2023 - 11.2023
- Prepared visual and written social media content, and implemented campaigns and projects
- Maintained consistent social media presence through scheduling platforms
- Drafted documentation for art competitions and community projects including contracts, waivers, and forms
- Aided in planning, managing, and executing community projects
Education
Bachelor of Fine Arts - BFA -
London Metropolitan University
09.2020 - 05.2023
Art and Design Foundation Degree, Level 3 - undefined
London Metropolitan University
09.2019 - 05.2020
Skills
- Teamwork
- Communication
- Multitasking
- Customer service excellence
- Attention to detail
- Communication proficiency
Languages
English
Proficient (C2)
Polish
Proficient (C2)
Affiliations
- Crocheting
- Photography
- Art
- DIY
- Books
References
References available upon request.
Timeline
Concierge
Abbatt Dual Management
06.2024 - Current
Marketing Officer
Laura I. Art Gallery CIC
11.2023 - 12.2023
Volunteer Gallery and Social Media Assistant
Laura I. Art Gallery CIC
09.2023 - 11.2023
Concierge
Pinnacle Group
09.2021 - 06.2024
Bachelor of Fine Arts - BFA -
London Metropolitan University
09.2020 - 05.2023
Art and Design Foundation Degree, Level 3 - undefined
London Metropolitan University
09.2019 - 05.2020
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