Natalia Orlowska
London,United Kingdom
Summary
Fleet Operations and Maintenance Controller with a record of optimising vehicle performance and operational efficiency. Proficient in Geotab, Fleetio, and Microsoft Office, with a strong background in building vendor relationships. Ready to transition into a managerial role that integrates fleet sales and customer service while driving team performance and growth.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Fleet Maintenance Controller
Splend Limited
London
04.2025 - 11.2025
- Utilised Geotab analytics to improve vehicle uptime by 15% and enhance reliability through proactive maintenance strategies.
- Developed partnerships with roadside vendors, improving service efficiency and warranty claims processes.
- Coordinated the delivery of 1000+ new vehicles, growing fleet size by 70% while ensuring full compliance with TfL regulations and documentation standards.
- Delivered maintenance and vendor management training to 30+ staff members, boosting operational efficiency and service consistency.
Fleet Support Specialist
Splend Limited
London
04.2024 - 04.2025
- Optimised vehicle servicing schedules to maximise uptime and improve driver satisfaction.
- Managed procurement strategies, balancing cost, quality, and performance for fleet operations.
- Strengthened vendor relationships to ensure service continuity, compliance, and efficient issue resolution.
Vehicle Coordinator
Hedin Automotive (Mercedes-Benz)
London
09.2023 - 04.2024
- Cordinated the disposal of part-exchange vehicles, optimising resale value and supporting fleet profitability.
- Produced detailed cost and condition reports to inform accurate sales forecasting and budget planning.
- Oversaw dealership transport and logistics, ensuring seamless vehicle movement and 95% vehicle readiness for customer collection.
- Achieved recognition for operational excellence and consistent high performance.
Assistant Branch Rental Manager
Enterprise Rent-a-Car
London
05.2022 - 08.2023
- Achieved 94% vehicle utilisation, contributing to Top 3 UK profitability ranking.
- Enhanced customer service scores from 78% to 93% through targeted initiatives and staff coaching on service excellence.
- Facilitated Women in Leadership meetings, promoting staff development and inclusive leadership practices.
- Oversaw branch and area-level employee development, driving internal promotions, higher retention, and stronger talent pipeline.
- Expanded fleet size by 40% via strategic local partnerships.
- Delivered measurable business growth through performance coaching, mentoring, and proactive team management.
Graduate Programme Roles (Trainee & Assistant)
Enterprise Rent-a-Car
London
08.2020 - 05.2022
- Completed graduate management training with a focus on optimising service delivery and operational efficiency.
- Coordinated maintenance inspections and branch operations to ensure smooth, compliant workflows.
- Supported revenue growth by promoting additional services and upselling opportunities.
Education
Diploma of Higher - Business Management and Entrepreneurship
University of Portsmouth
Portsmouth 09.2017 - 07.2020
Skills
- Fleet maintenance & procurement
- Data analysis & fault reduction (Geotab, Fleetio)
- Relationship management
- Training & team development
- Customer experience enhancement
- Process streamlining & cost optimisation
- TfL compliance & documentation management
- Operational leadership
- Strategic planning
Timeline
Fleet Maintenance Controller
Splend Limited
04.2025 - 11.2025
Fleet Support Specialist
Splend Limited
04.2024 - 04.2025
Vehicle Coordinator
Hedin Automotive (Mercedes-Benz)
09.2023 - 04.2024
Assistant Branch Rental Manager
Enterprise Rent-a-Car
05.2022 - 08.2023
Graduate Programme Roles (Trainee & Assistant)
Enterprise Rent-a-Car
08.2020 - 05.2022
Diploma of Higher - Business Management and Entrepreneurship
University of Portsmouth
09.2017 - 07.2020