Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

NATALIA NARTOWICZ

Swindon,United Kingdom

Summary

Hardworking Operations Manager with

over eight years of experience at Adstral

Fulfilment. Started in customer care in

February 2016, helping customers and

solving problems. Promoted to Operations

Manager in February 2023, where I now

manage daily business operations, improves

company processes, and supports financial

tasks like tracking payments and accounts.

Skilled in working with teams, building good

customer relationships, and making sure

everything runs smoothly. Has experience

with credit control, including checking

invoices, talking to vendors, and helping

reduce outstanding balances.

Established Polish teacher with exemplary skills in teaching grammar and vocabulary exercises. Uses innovative methods to teach cultural awareness and language immersion.

Overview

10
10
years of professional experience
2024
2024
years of post-secondary education

Work history

Polish Language Teacher

Polish Saturday School im. Marii Konopnickiej
Swindon
09.2023 - Current
  • Liaised with parents during parent-teacher meetings about student progress and behaviour.
  • Facilitated small group activities to encourage oral language practice.
  • Adapted teaching style according to different learning needs of students.
  • Incorporate cultural elements into curriculum to enrich language comprehension.
  • Participated in school events, promoting the importance of multilingualism.
  • Created a respectful classroom environment where each student felt valued and heard.
  • Developed effective lesson plans for enhanced student understanding.
  • Provided constructive feedback on students' written work, improving their writing abilities.

OPERATIONS MANAGER

Adstral Fulfilment
Swindon
02.2023 - 06.2025
  • Led operational strategies to consistently meet company targets and improve efficiency.
  • Developed and shared best practices to align teams with business goals and quality standards.
  • Oversaw daily operations, implementing short-term and long-term plans to drive profitability.
  • Trained employees on optimal processes and equipment use to enhance productivity.
  • Analyzed customer data to identify opportunities for improving relationships and service quality.
  • Strengthened customer engagement by fostering positive relationships to increase retention and satisfaction.
  • Collaborated with the board of directors to establish company values and mission.
  • Assessed new products for quality and readiness before market release.
  • Managed employee recognition programs to promote professional growth and high performance.
  • Communicated with vendors and clients to facilitate timely payments and reduce overdue accounts.
  • Tracked employee time and attendance to support accurate payroll processing.
  • Investigated financial discrepancies and resolved vendor and employee concerns related to invoices and purchases.
  • Prepared financial statements detailing revenue, expenses, and liabilities for business analysis.

CUSTOMER CARE SUPERVISOR

Adstral Fulfilment
Swindon
06.2017 - 02.2023
  • Hired trained and developed employees per month to become talented, hardworking and proactive team players.
  • Monitored individual performance, providing coaching and training opportunities to struggling team members, improving colleague satisfaction.
  • Increased positive customer service reviews by offering friendly, helpful and informative customer service.
  • Researched opportunities and encouraged customers to avail of additional products and services.
  • Maintained excellent customer service by proactively answering virtual questions.
  • Answered and dealt with agent questions, regarding best practices, complex customer cases or difficult calls.
  • Utilised software, databases scripts and tools during phone calls to avail of resources and methods.
  • Kept management up-to-date on recurring issues, customer complaints and employee matters through reports.
  • Helped teams solve complex customer issues and complaints by providing guidance and support throughout calls.
  • Dealt with complex complaints professionally and politely, resolving issues with favourable solutions.
  • Examined issues to determine importance and urgency, prioritising requirements.

CUSTOMER CARE ASSISTANT

Adstral Fulfilment
Swindon
02.2016 - 06.2017
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Welcomed guests and clients in friendly, positive manner.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Ensured customer areas remained spotlessly clean and tidy, upholding high store standards.
  • Identified specific customer needs, managing and resolving issues appropriately and efficiently.
  • Acted with care and diligence in all customer transactions, responding effectively to personalised needs.
  • Passionately promoted in-store loyalty programmes, consistently achieving against monthly sign-up targets.
  • Delivered consistently high levels of customer care, enhancing satisfaction ratings and customer loyalty.
  • Provided helpful advice on various aspects of product selection, enhancing positive customer experiences.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Addressed customer service enquires quickly and accurately.
  • Resolved customer queries over phone and by email.

RECEPTIONIST

Adstral Fulfilment
Swindon
10.2015 - 02.2016
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Welcomed guests and clients in friendly, positive manner.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Directed clerical tasks, including copying, faxing and file management.
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.

Education

GCSES -

English Active Learning

A-LEVELS - ESOL LEVEL 2

New College Swindon

CERTIFICATE OF HIGHER EDUCATION - Business in Tourism

Wyzsza Szkola Humanistyczno-Teologiczna

Skills

  • Organizing Work Tasks
  • Leading a Team
  • Tracking Accounts
  • Talking to Customers and Suppliers
  • Checking Financial Records
  • Managing Payments
  • Quality Control
  • Compliance
  • Ethical professionalism

Languages

Polish
Native
English
Intermediate
Italian
Elementary

Custom

  • Fitness & Sports
  • Outdoor & Adventure Activities
  • Dance
  • Reading
  • Film

Timeline

Polish Language Teacher

Polish Saturday School im. Marii Konopnickiej
09.2023 - Current

OPERATIONS MANAGER

Adstral Fulfilment
02.2023 - 06.2025

CUSTOMER CARE SUPERVISOR

Adstral Fulfilment
06.2017 - 02.2023

CUSTOMER CARE ASSISTANT

Adstral Fulfilment
02.2016 - 06.2017

RECEPTIONIST

Adstral Fulfilment
10.2015 - 02.2016

A-LEVELS - ESOL LEVEL 2

New College Swindon

CERTIFICATE OF HIGHER EDUCATION - Business in Tourism

Wyzsza Szkola Humanistyczno-Teologiczna

GCSES -

English Active Learning

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NATALIA NARTOWICZ