Natalia Michalska
Bournemouth,Dorset
Summary
Self-motivated Cleaner with many years of experience. Works tirelessly to achieve spotless levels of cleanliness throughout all different types of cleaning such as Airbnbs, Holiday Lets,Hotels, Holiday Parks and Domestics . Shares practical deep cleaning techniques to deliver first-class hygiene and safety.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service.
Resourceful professional and collaborative team player.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Self Employed Cleaner, Supervisor
none
Bournemouth, Dorset
2021.09 - Current
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Built customer retention and satisfaction by delivering top-quality service.
- Communicated well with team across multiple locations.
- Made beds and changed sheets and pillow cases to hotel standards.
- Worked quickly to complete cleaning within allotted timeframes.
- Supported with laundry requests following customer specifications.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
Sales Advisor
H&M
Bournemouth, Dorset
2018.11 - 2021.09
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed returned or exchanged items and provided refunds to customers.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Received and processed product returns.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Operated cash registers with accuracy and processed cash and card transactions.
Health Care Assistant
Royal Bournemouth Hospital
Bournemouth, Dorset
2018.04 - 2018.11
- Administered blood tests and blood pressure checks.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Worked closely with nurses to maintain high levels of communication.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Night Care Assistant
Fernhill Dementia Care
Ferndown, Dorset
2016.07 - 2018.04
- Provided quality companionship to residents with dementia experiencing sleeping difficulties.
- Calmly and skilfully de-escalated residents exhibiting challenging behaviours with calm and caring tone.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Monitored and reported nighttime behaviour patterns in care plans and handover notes.
Health Care Assistant
Sea Cliff Care Home
Bournemouth, Dorset
2014.02 - 2014.12
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Sales Assistant
Polish Market
Poole , Dorset
2012.07 - 2014.02
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Care Assistant
Windsor Court
Bournemouth, Dorset
2009.01 - 2013.05
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Minimised care continuity issues by keeping thorough, accurate records.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Receptionist , Waitress
Electra Hotel
Weymouth, Dorset
2005.07 - 2009.01
- Achieved 5-star reviews by delivering outstanding customer service.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Scheduled and made reservations for guests using hotel and management software.
- Answered and transferred calls to designated recipients.
- Greeted guests and facilitated check-in and check-out procedures.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Dental Receptionist
Stomatologia Ostrow Wlkp
Ostrów Wielkopolski, Wielkopolska, Poland
2004.03 - 2005.06
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Scheduled and amended appointments for patients.
Sale Advisor
Refan Perfume shop
Ostrów Wielkopolski, Wielkopolska ,Poland
2003.02 - 2004.03
- Demonstrated product usage and features to customers.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Identified discrepancies in stocks through regular inventory management.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
Education
NVQ Level 2 Health Care -
Aspire Training Team limited
Bournemouth, England /2014 - /2015
NVQ Level 2 - Retail
Vocational Collage
Ostrow Wielkopolski -Poland 2000.09 - 2003.06
NVQ Level 3 - General
Technical College
Ostrow Wielkopolski, Poland 2003.09 - 2005.06
Skills
- Housekeeping
- Deep cleaning
- Staff supervision
- Elderly care
- Disability care
- Social care
- Documentation development
- Cash handling
- Complaint management
- Visual merchandising
- Delivery coordination
- Customer service
- Customer checkout
- Sales experience
- Appointment setting
- Attention to detail
- Table service
- Order recall
Languages
Polish
Native
English
Fluent
Timeline
Self Employed Cleaner, Supervisor
none
2021.09 - Current
Sales Advisor
H&M
2018.11 - 2021.09
Health Care Assistant
Royal Bournemouth Hospital
2018.04 - 2018.11
Night Care Assistant
Fernhill Dementia Care
2016.07 - 2018.04
Health Care Assistant
Sea Cliff Care Home
2014.02 - 2014.12
Sales Assistant
Polish Market
2012.07 - 2014.02
Care Assistant
Windsor Court
2009.01 - 2013.05
Receptionist , Waitress
Electra Hotel
2005.07 - 2009.01
Dental Receptionist
Stomatologia Ostrow Wlkp
2004.03 - 2005.06
NVQ Level 3 - General
Technical College
2003.09 - 2005.06
Sale Advisor
Refan Perfume shop
2003.02 - 2004.03
NVQ Level 2 - Retail
Vocational Collage
2000.09 - 2003.06
NVQ Level 2 Health Care -
Aspire Training Team limited
/2014 - /2015